Posting Detail Information Working TitleIT Support Specialist Position LocationFort Collins, CO Work LocationPosition qualifies for hybrid/in-office work Research Professional PositionNo Posting Number202500958AP Position TypeAdmin Professional/ Research Professional Classification TitleTechnical/Support II Number of Vacancies1 Work Hours/Week40 Proposed Annual Salary Range$61,000-$64,000; salary is commensurate with experience and qualifications. Employee Benefits Colorado State University is not just a workplace; it’s a thriving community that’s transforming lives and improving the human condition through world-class teaching, research, and service. With a robust benefits package, collaborative atmosphere, and focus on work-life balance, CSU is where you can thrive, grow, and make a lasting impact. + Review our detailed benefits information here. (https://hr.colostate.edu/wp-content/uploads/sites/25/2021/01/benefits-summary-afap.pdf) + Explore the additional perks of working at CSU here. + For the total value of CSU benefits in addition to wages, use our compensation calculator (https://hr.colostate.edu/total-compensation-calculator/) . + Lastly, click here for more information about why Fort Collins is consistently ranked in the top cities to live in (https://hr.colostate.edu/prospective-employees/our-community/) ! Desired Start Date09/22/2025 Position End Date (if temporary) To ensure full consideration, applications must be received by 11:59pm (MT) on07/28/2025 Description of Work Unit Operationsis a diverse team with varied responsibilities within International Programs. We work collaboratively within and between units to offer comprehensive support on policies, systems, technology, communications, finances, events, and HR in the division. We strive to maximize our collective strengths, implement creative solutions, and deliver exceptional service in everything that we do, ensuring that team members, faculty, and students associated with International Programs at CSU have the best experience possible. We firmly believe that gaining different perspectives, experiences, and people are all necessary to continuously grow as a team. The Office of International Programs ( OIP )fosters cross-cultural understanding through high-impact learning and community engagement in support of CSU’s land grant mission. International Programs supports campus internationalization by: + Encouraging students, staff, and faculty to experience and understand diverse cultures and themselves through international experiences. + Organizing classroom-based, programmatic, and experiential activities, both on campus and abroad, to provide CSU and broader communities with meaningful international and intercultural educational experiences. + Promoting CSU’s unique opportunities to international audiences, offering personalized enrollment guidance and support. + Providing quality English language instruction, intercultural learning experiences, and support services for those interested in personal, professional, or academic growth through a variety of innovative programs and opportunities. + Providing comprehensive advising, programming, and immigration services to support international students from arrival through graduation (and beyond) to ensure success in every aspect of their educational journey. + Providing comprehensive support for J-1 scholars and offering employment-based immigration services to support departments hiring international faculty and staff. + Supporting the international activities of CSU colleges, departments, and faculty by facilitating joint research initiatives, international exchanges, and other collaborative activities worldwide. OIP is led by the Vice Provost for International Affairs and consists of approximately 60 team members and faculty in six units: International Student and Scholar Services ( ISSS ), the International Enrollment Center ( IEC ), Programs for Learning Academic and Community English ( PLACE ), Education Abroad (EA), the CSU Todos Santos Center, and Operations. The division is continually innovating and expanding the programs and services it offers CSU students, faculty, staff, and partners. Colorado State Universityis a premier public research university established as the land-grant institution for the State of Colorado in 1870. CSU is committed to excellence, setting the standard for public research universities in education, research, and outreach for the benefit of the citizens of Colorado, the United States, and the world. The campus culture is driven by a desire always to do better and a vision to be the best place to learn, work, and discover. CSU is recognized in national rankings and has a longstanding legacy of attracting the best and brightest within Colorado, the nation, and globally. The University has eight colleges, and resident student enrollment is approximately 33,000. With 2,000+ international students and scholars representing more than 100 countries, the campus continues to adopt an international worldview. When these students arrive, they’re not alone; more than 20 percent of tenure-track faculty are international. CSU is located in the city of Fort Collins, a dynamic community with a population of over 160,000. Situated 65 miles north of Denver at the western edge of the Great Plains and at the base of the foothills of the Rocky Mountains, Fort Collins is a gateway to world-class skiing, hiking, fishing, climbing, and biking, and has an average of 300 days of sunshine per year. Colorado has earned a worldwide reputation as an area that offers an unparalleled lifestyle, and Fort Collins represents the very best of Colorado. Position Summary The IT Support Specialist plays a critical role in supporting the success and efficiency of the International Programs team by ensuring effective use of office technology. This position works closely with all team members to provide high-quality group training and individualized instruction, enabling staff to feel confident and proficient with software applications and computer equipment. Through proactive system maintenance and thorough testing, the IT Support Specialist ensures that technology functions reliably and efficiently. When issues arise, the IT Support Specialist provides prompt, courteous, and solutions-oriented support, helping to transform complex or unfamiliar technologies into accessible and empowering tools that enhance the work of each unit. This role offers the opportunity to collaborate with a wide range of stakeholders, including internal team members, campus partners, IT professionals across the University, software and hardware vendors, and national user groups. The IT Support Specialist contributes to a collaborative, forward-thinking environment where technology is leveraged to support the global mission of International Programs. This is an administrative professional position reporting to the Assistant Director for Data and Systems Resources. Required Job Qualifications + Bachelor’s degree in computer science, computer information systems, or related fieldORany bachelor’s degree plus 4 years of full-time professional computer support experience + Demonstrated experience and knowledge with configuring and maintaining Microsoft Windows and Apple’s OSX -based computers in a networked environment + Ability to communicate effectively, both verbally and in writing, with constituents who have a wide range of technical knowledge and ability, including non-technical users + Willingness and ability to bend and lift up to 25 pounds and to occasionally work after hours or on the weekend + The successful candidate must be legally authorized to work in the United States by the proposed start date. International Programs cannot sponsor a visa for this position. Preferred Job Qualifications + Experience providing desktop computer support in an academic environment + Working knowledge of iOS and/or Android-based devices + Experience troubleshooting Microsoft 365 applications (Word, Excel, Outlook, Teams, OneNote, PowerPoint, OneDrive) in a cloud-based enterprise or education environment. + Experience with data management software + Experience with web design software such as Adobe Creative Suite, Dreamweaver, etc. + Experience developing and delivering training to small and large groups + Professional work experience providing customer service + Demonstrated ability to work as an effective team member Essential Duties Job Duty CategoryTechnical Support Duty/Responsibility + Provide desktop and laptop computer hardware/software installation and support, including Apple computers, to ensure professional and student team members have functioning desktop and laptop computers. + Provide support for iOS and Android-based devices for team members and be the point of contact for all CSU contracted phones to ensure they have access to OIP resources. + Research evolving technical needs of the office and recommend/coordinate upgrades and/or innovations, including virus detection and removal. + Maintain expertise in the use of all software used by OIP , and support team members when they have trouble using it. + Provide audio-visual support for presentations. + Assist with webpage updates and maintenance. + Keep current with the latest technologies. Percentage Of Time50% Job Duty CategoryTraining Duty/Responsibility + Create and present in-person training for team members on the use of specialized software and equipment used by International Programs. Training will be both on an individual basis and in large groups. + Develop videos, documents, and other reference materials as a resource for training team members and other stakeholders on office procedures. + Stay up-to-date on new software features and updates and effectively communicate any upgrades or changes to team members. Percentage Of Time25% Job Duty CategoryBusiness Process Analysis Duty/Responsibility + Analyze the effectiveness of business processes that use office technology. + Recommend enhancements, automations, and customizations to the supervisor and to unit leadership. + Work with software vendors to request and implement bug fixes and new features. Percentage Of Time15% Job Duty CategoryUniversity Outreach and Collaboration Duty/Responsibility + Represent OIP in CSU IT community meetings and activities, as well as other campus-wide technology groups and committees as needed. + Assist campus partners in using OIP systems. Visit other buildings as needed to troubleshoot issues and provide in-person support. + Maintain working relationships with software vendors and user communities. Percentage Of Time5% Job Duty CategoryService Duty/Responsibility + Participate in a work group, committee, etc. that is outside the scope of regular duties but supports OIP , CSU , or the professional community. Percentage Of Time5% Application Details Special Instructions to Applicants Please upload a cover letter and resume that addresses all of the required and preferred qualifications. Be sure to include dates (month and year) for relevant experience. Please also submit the names and contact information for three professional references. References will not be contacted without prior notification of candidates. Completed applications must be received by Monday, July 28, 2025, at 11:59pm (MT). For full consideration, applications must be received by the deadline; however, the posting will be kept open until the position is filled. CSU is committed to full inclusion of qualified individuals. If you are needing assistance or accommodations with the search process, please reach out to the listed search contact. Please note, applicants may redact information from their application materials that identifies their age, date of birth, or dates of attendance at or graduation from an educational institution. Conditions of EmploymentPre-employment Criminal Background Check (required for new hires) Search ContactAmy Samar; amy.samar@colostate.edu EEO Colorado State University ( CSU ) provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Background Check Policy Statement Colorado State University strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks for the finalist before a final offer. The type of background check conducted varies by position and can include, but is not limited to, criminal history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will also be conducted when required by law or contract and when, in the discretion of the University, it is reasonable and prudent to do so. References Requested References Requested Minimum Requested3 Maximum Requested3 Supplemental Questions Required fields are indicated with an asterisk (*). Applicant Documents Required Documents + Cover Letter + Resume Optional Documents