Who you are:

Are you passionate about providing exceptional technical support and ensuring smooth IT operations? Do you thrive in a fast-paced environment, solving problems and helping users with their technology needs? We are looking for a dedicated IT Support Specialist to join our team.

What you'll do:

The IT Support Specialist is primarily responsible for providing technical assistance and support related to computer systems, hardware, and software. This position involves responding to user queries, troubleshooting issues, and maintaining IT infrastructure to ensure optimal performance. You will provide both on-site and remote support, which requires working in the office 2-3 days per week on average. 

How you'll make an impact: Respond to and resolve Service Desk tickets while maintaining SLA compliance. Install, configure, move, and upgrade workstations (Windows, Mac, Linux, ChromeOS) and peripherals. Provide hardware/software troubleshooting for desktops, laptops, and mobile devices. Perform patch management, vulnerability remediation, and agent maintenance for workstations. Onboard and offboard employees, including preparing, shipping, and receiving IT equipment. Support Google Workspace administration, including email, Drive, and account management. Maintain and support printers, scanners, badge access systems, and meeting rooms. Track, manage, and maintain IT asset inventory (computers, peripherals, cell phones). Manage the full lifecycle of corporate mobile devices, including ordering, activation, and upgrades. Contribute to and maintain IT knowledge base and documentation. What you'll bring to the role: Diploma/Degree specialization in Computer Science, IT, Engineering or a related field. +3 years of experience in IT Support (service desk, desktop, or infrastructure). Strong knowledge of operating systems (Windows, macOS, Linux/Ubuntu). Proficiency with Google Workspace administration and troubleshooting. Familiarity with network concepts and ability to diagnose and resolve intermediate technical issues (LAN, WAN, connectivity). Experience with lan room infrastructure (a plus). Audio/visual system experience (a plus). Good understanding of computer systems, mobile devices and other technical products. Experience working within a technical or engineering organization/knowledge of the high-technology industry is an asset. High accuracy and meticulous attention to detail. Able to work well under pressure and respond to fast changing priorities and deadlines. Highly organized and able to manage multiple tasks and projects simultaneously. Excellent verbal and written communication skills. Strong analytical skills with the ability to problem-solve to well-judged decisions. A strong team-player with the ability to engage with all levels of the organization. Entrepreneurial mindset and comfortable in a flat organization. If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply.   Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.   Why job seekers choose Geotab:

Flex working arrangements
Home office reimbursement program
Baby bonus & parental leave top up program
Online learning and networking opportunities
Electric vehicle purchase incentive program
Competitive medical and dental benefits
Retirement savings program

*The above are offered to full-time permanent employees only

How we work: At Geotab, we have adopted a flexible hybrid working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology!   We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business. We believe that success happens where new ideas can flourish – in an environment that is rich in diversity and a place where people from various backgrounds can work together. Geotab encourages applications from all qualified individuals. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at careers@geotab.com. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, “Geotab”), you acknowledge Geotab’s collection, use and disclosure of your personal data in accordance with our Privacy Policy. Click here to learn more about what happens with your personal data.