- 2+ years (and no more than 4 years) of IT and Customer Service-related education
- Experience with, or are familiar with the idea of a ticketing system (Jira, Zendesk etc)- ie. can open and close an active ticket
- Help desk experience both in person and virtually
- Experience with Windows and MacOS, Microsoft office suite and or a Windows networking environment
- Active Directory Experience
- Strong communication skiills, both written and verbal with a knack to communicate complex IT issues to a wide range of audience members from full-stack developers to finance team members
-A customer service orientation with a passion for IT Support and a desire to grow in a collaborative environment

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here.

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .