You Will:

Troubleshoot complex technical issues:
Diagnose and resolve advanced problems with operating systems, applications, network connectivity, peripherals, and hardware malfunctions. Work with external vendors for issues requiring their assistance and support. Respond to user inquiries via email, ticketing system, or in-person, providing clear explanations and solutions to technical problems. 




 Install, configure, and update software applications on user workstations, including security patches and updates. 




 Troubleshoot Okta, Active Directory and other corporate supported accounts. Identify and resolve technical issues proactively, contributing to strategies to reduce recurring problems. Perform advanced hardware troubleshooting and replacements (e.g., RAM, hard drives, keyboard, mouse). 




 Identify escalated issues from first and second level support teams. 




 Maintain accurate documentation of resolved issues and contributing to the company's knowledge base. 




 Perform routine checks on systems to identify potential issues and proactively address them.  Providing basic technical training to users and other support specialists on new software or hardware support processes 






You Bring:

6+ years of experience in a helpdesk or desktop support role.  Associate's degree in computer science, IT, or equivalent experience. Strong technical knowledge:
In-depth understanding of OS X, Windows, Linux, Okta, Microsoft Office Suite, network protocols, Adobe Suite, and common hardware components. Excellent problem-solving abilities to diagnose and resolve complex technical issues efficiently. 




 Excellent communication and interpersonal skills to clearly explain technical concepts to users with varying levels of computer literacy. 




 Ability to accurately document issues and follow established procedures.

Preferred Skills:

Knowledge of 3DExperience CATIA, JFrog Artifactory, Jenkins, Foundry Nuke, MaxonOne suite, ReVision Twixtor, CaptureOne, Unreal Engine, Ansys, AutoDesk CompTIA A+ or equivalent IT certification preferred.

This role will be on-site in our Newark, CA Headquarters.

  At Lucid, we don’t just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.                   At Lucid, we don’t just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.