Job Description Insight Global is looking for an IT Support Specialist to join one of Alberta's midsized Energy/Waste companies for a 6 month contract with highly likely possible extensions. This person will be the sole first line of defense for the Edmonton area. This individual will be responsible for assisting customers with incident resolution, tier 1-2 support, or service request management throughout the Edmonton area. This opportunity is 40 hours a week, 5 days onsite in Edmonton. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements -3+ years Tier 1-2 Support Experience -Basic Networking understanding i.e. - routers, switches, replacing access points, switch access etc. -Remote/mobility support: phones/applications/tools etc. -Experience with ServiceNow, or Jira or Active Directory -Proficiency with Microsoft Suite -Experience with re-matter application -Fresh Service (current ticketing system being used) null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.