**THE COMPANY and BUSINESS** **Essential to care™** Headquartered in Dublin, Ohio, ranks among the top 20 in the Fortune 500, Cardinal Health, Inc. (NYSE: CAH) is a global, integrated healthcare services and products company. We provide customized healthcare solutions for hospitals, pharmacies, and clinics worldwide, enhancing supply chain efficiency and patient care. Our clinically proven products and pharmaceuticals connect patients, providers, and manufacturers for better care coordination. With nearly 100 years of experience, our 48,000 mission-driven partners in 30+ countries strive to advance healthcare and improve lives every day. We are committed to innovative, cost-effective solutions that improve lives and drive continuous improvement in healthcare. Our $12B Global Medical Products and Distribution Segment manufactures and distributes Cardinal Health brand products across the globe. We are looking for a talented and experienced IT Support Lead to join our Cardinal Health Japan IT team. If you are passionate about technology, thrive in a collaborative environment and dedicated to making a positive impact on healthcare, we want to hear from you! **_What “IT Support Lead contributes to Cardinal Health_** We are seeking a proactive and detail-oriented IT Support Lead to serve as the Single Point of Contact (SPOC) for IT systems supporting commercial operations in Japan. You will be providing the first line of support for employees with all commercial IT-related issues and needs, ensuring an efficient ticketing system, triage and (where necessary) escalation. This role will be bridging communication between business users and IT teams, managing ticket dispatch through ServiceNow, monitors system health, KPI reporting and supports release planning and incident resolution. The ideal candidate will also provide technical consulting and leadership to L2/L3 support teams, driving process improvements and optimizing IT operations. **_Key Responsibilities_** + **Service Management:** + Manage and dispatch tickets (Incidents, Defects, Enhancements, Service Tasks) via ServiceNow. + Track and coordinate planned release/fix and communicate UAT schedules to business users. + Act as SPOC for all IT systems in production, ensuring timely resolution and escalation + **System Monitoring & Health Checks:** + Perform daily health checks on systems including SFTP transfers, Tableau dashboards, and Dataspider integrations. + Monitor system performance and proactively identify issues. + **Stakeholder Collaboration:** + Liaise between business users and technical consultants to clarify requirements and ensure alignment. + Facilitate communication across local, regional, and global IT teams. + **Technical Consulting & Leadership:** + Provide hands-on technical support when needed. + Have technical acumen to be able to independently resolve the majority of local first line IT support requests, including account administration and systems access. + Lead L2/L3 support teams in resolving complex issues and implementing best practices. + Drive continuous improvement initiatives to enhance service delivery and operational efficiency. **_Qualifications_** **Required:** + Bachelor’s degree in computer science, Engineering, or related field. + 5 or more years of hand-on experience in IT support or operations, preferably in a cloud-based environment. + Strong understanding of IT service management tools (e.g., ServiceNow, Zendesk). + Experience with ERP systems (SAP or NetSuite preferred). + Excellent communication skills in Japanese (JLPT N1) and English (TOEIC 700+), and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels, both technical and non-technical. + Proven ability to work in a cross-functional, international team environment, including across time zones, languages and cultures. + Strong organizational, problem-solving, and multitasking abilities. + Self-motivated with a passion for process optimization and service excellence. + Self-Driven to maintain best IT services for customers and employees and work independently. **Preferred:** + Experience with Agile methodologies and CI/CD processes. + Familiarity with Atlassian tools (Jira, Confluence). + Cloud certifications (GCP or AWS) are a plus. + Experience with Tableau, SFTP, and ETL tools. + Leadership experience in IT operations or support teams. + Understanding and experience with IT security best practices (e.g.: security standards and certifications, endpoint security, phishing awareness). _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (https://www.cardinalhealth.com/content/dam/corp/email/documents/corp/cardinal-health-online-application-privacy-policy.pdf)