Job Title: IT Support Engineer Reports to: CTO Job Type: Exempt, Full-timeLocations: Fremont, CA (On-site)

Company Description

Amprius Technologies is a leading manufacturer of high-energy and high-capacity lithium-ion batteries, producing the industry’s highest energy density cells. We develop, design, and manufacture high-performance lithium-ion cells for advanced applications. We have invented and perfected a 100% silicon anode that enables the highest energy density cell commercially available in the industry. For more information, visit the company website at https://amprius.com/about/

 ***This position is for direct applicants only. Third-party recruiters are respectfully requested to not submit candidates.

Summary

The IT Support Engineer will be responsible for the organization’s IT systems and infrastructure. This includes hardware, software, networks, and security, ensuring smooth and efficient operation of technology. You will be involved in providing technical support, troubleshooting issues, and contribute to the overall technology strategy. You will be responsible for managing lifecycle of IT assets, user accounts, and access permissions.

 

If you are passionate about IT infrastructure and enjoy complex technical challenges, we invite you to apply for the position. For more information about the company, visit  https://amprius.com/

 

Responsibilities and Duties Monitor and maintain IT infrastructure, including server uptime, network speed, and security protocols. Install and set up new computer systems, servers, workstations, applications, and other equipment based on company needs.  Manage lifecycle of IT assets, including purchasing, configuring, and distributing technology equipment such as laptops, desktops, printers. Liaise with vendors and service providers to manage software licenses, hardware procurement, and service delivery. Ensure regular backup and recovery of critical business data, setting up disaster recovery protocol when necessary. Implement software updates, patches, and security fixes to protect systems from vulnerabilities. Perform regular diagnostics and troubleshooting to identify and fix system errors and inefficiencies. Responsible for user provisioning by granting and revoking appropriate access rights and permissions based on roles and responsibilities. Communicating effectively with internal teams (HR, security, vendors), regarding provisioning requests and status updates. Ensure all provisioning activities are compliant with company policies, industry regulations, and security best practices. Documentation of configuration and procedures for all provisioning activities to maintain accurate records and support auditing and compliance requirement. Manage employee training program for Cyber Security and other needs. Provide technical IT support to staff and resolve IT-related issues quickly and efficiently.