**DESCRIPTION** We are looking for a talented IT Support Associate to join our team specializing in Systems/Information Technology for our Global Desktop Department in Gauteng, South Africa. In this role, you will make an impact in the following ways: + Deliver reliable and efficient IT operational support, ensuring systems and resources are consistently available and optimized for end users. + Diagnose and resolve complex hardware and software issues independently, minimizing downtime and enhancing user productivity. + Lead and mentor junior IT Support Associates, fostering skill development and elevating overall team performance. + Drive process improvement initiatives using Six Sigma methodologies to reduce costs and enhance service delivery. + Act as the regional escalation point for telephony issues, ensuring swift resolution and seamless communication by coordinating with global teams. + Maintain accurate asset records through regular audits, safeguarding IT infrastructure and ensuring compliance with corporate standards. + Support infrastructure changes and global technology rollouts, contributing to the successful implementation of strategic IT projects. + Analyze incident trends and performance metrics to proactively identify risks, implement solutions, and report outcomes to management. **RESPONSIBILITIES** To be successful in this role you will need the following: + A structured, analytical mindset to solve complex technical problems using industry-standard methodologies and root cause analysis. + Strong interpersonal and communication skills to effectively support and guide non-technical users through technical challenges. + A proactive and creative approach to troubleshooting, with a continuous improvement mindset that drives innovation and efficiency. + The ability to stay calm and focused under pressure, ensuring reliable support and sound decision-making in high-stakes situations **QUALIFICATIONS** Education/ Experience: + Matric/Grade 12, or equivalent + An IT related qualification/certification + Proven experience in mobile connectivity, SIM provisioning, and handset lifecycle management. + Significant experience in a technical support role. + Hands-on experience supporting both fixed and mobile telecommunications systems. + Proficiency in MDM platforms such as Microsoft Intune and Samsung Knox. + Experience with helpdesk systems (e.g., ServiceNow, JIRA), ticket resolution, and remote support tools. Added Advantage: + Experience with APC UPS systems, including battery maintenance and monitoring. + Familiarity with server infrastructure, data closets, and desktop support. + Knowledge of ERP systems such as SAP S/4HANA, particularly in raising purchase requisitions. Certifications (Highly Recommended or Advantageous): + CompTIA A+ / Network+ Microsoft Certification + ITIL Foundation Certification + MDM-specific certifications (e.g., Microsoft Intune, Samsung Knox) **Job** Systems/Information Technology **Organization** Cummins Inc. **Role Category** Hybrid **Job Type** Office **ReqID** 2418044 **Relocation Package** No