Job Description

Job description 

Technology Sourcing and Infrastructure (TSI) is seeking a skilled and proactive IT Support Associate to join our team to both support day-to-day operations and project-based initiatives that enhance our operational efficiency and service delivery. This role offers an opportunity to leverage your technical expertise and problem-solving skills to make a significant impact on Amazon's corporate IT teams.

You’ll join a diverse team of engineers, supply chain specialists, program managers, operations managers, and other vital roles. You’ll collaborate with people across TSI to help us deliver the highest standards, ensuring that our customers have the equipment they need to perform their jobs. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

About The Role
Support in resolving technical problems within the company facilities and devices that span across a multitude of technical disciplines.

Key job responsibilities

Handling support requests (troubleshooting tickets) and procedures across the network. Provide comprehensive TSI support for global customers, including troubleshooting hardware, software, and network issues. Support cross-functional projects and implement process improvements. Supporting customers from multiple buildings, as well as remote customers. Support day-to-day TSI responsibilities, which may include troubleshooting or other tasks. Support TSI projects related to hardware, software deployment, and lifecycle management of end-user equipment. Contribute to the development and implementation of technical solutions to improve operational efficiency and service quality. Collaborate with cross-functional teams to identify, troubleshoot, and resolve complex TSI issues. Provide escalation support for challenging technical problems. Contribute to the design and implementation of new TSI processes and systems. Conduct technical assessments and provide recommendations for hardware and software upgrades. Create and maintain technical documentation, including standard operating procedures and knowledge base articles. Stay current with emerging technologies and industry best practices, proposing innovative solutions to enhance TSI operations

Basic qualifications

High school or equivalent diploma. Systems Degree student. Demonstrated capacity for effective, clear, and professional written and verbal communication in English and Spanish. 1+ years of corporate setting Windows, macOS or Linux Operating systems support experience. 1+ years of troubleshooting in a multi-user high availability environment experience. Strong customer service orientation. Ability to work in a fast-paced, dynamic environment. Demonstrated capacity to work in ambiguous, dynamic, urgent environment.

 

Preferred qualifications

CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications. Familiarity with Lean Six Sigma and Kaizen principles. Demonstrated capacity to adapt to virtual teams, advising and appreciation of cross-cultural nuances.