Description As a member of our IT Services Organization, you will have an opportunity to make a valuable contribution to that goal supporting internal employees Key job responsibilities This role is a technical on-premise position supporting internal employees. This position requires hands-on experience in supporting PC hardware, software and internal tooling for employees. It requires working with internal ticketing tool to communicate with customers. Prepare hardware for new hires joining the company and also manage IT asset inventory Basic Qualifications - Experience troubleshooting integrated and interdependent computer systems - One or more years’ experience supporting operating systems (Windows, Macintosh or Linux) - Proficiency supporting office productivity applications ( Outlook, Word, and Excel) - Experience with PC imaging - Experience with hardware troubleshooting - Experience with IT Asset management and inventory management - English language skills Preferred Qualifications - Ability to identify and proactively resolve or escalate issues - Experience using a trouble ticket management system - Experience with basic scripting and process automation. - Ability to manage multiple customer requests simultaneously - One or more years’ experience in Service Desk environment - Ability to work both independently and within a team environment - Diploma or certification in Computer Science or related field Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy\_page ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.