**Req ID: 336048** **Competitive salary | On site at The Hague, Netherlands** At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. NTT DATA is currently looking for an **IT Support Analyst** **- onsite** for our growing team in the Netherlands, on client site at The Hague. **Role responsibilities** + To diagnose and resolve software and hardware incidents, including operating systems and across a range of software applications + To assist all our users with any logged IT related incident when called upon. + To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary + To accurately record, update and document requests using the IT service desk system + To install and configure new IT equipment + To resolve incidents and upgrade different types of software and hardware + To resolve incidents with printers, copiers and scanners + To maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner + Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization + To create, maintain and publish relevant support documentation in order to assist all staff in the quick resolution of their incidents and service requests and enable users to become more self-sufficient + To work within the relevant legislation, policies and procedures + To actively support equality and diversity policies of the organization + To attend training courses as identified and agreed for appropriate development + To create, maintain and publish relevant support documentation in order to assist all staff in the quick resolution of their incidents and service requests and enable users to become more self-sufficient + Ensure client assets are updated in the Hardware asset management database, ensure IT stockrooms are kept up to date, tidy and manage asset disposals and also the return of lease devices back to Lessor on a monthly basis + To work on infrastructure smarthand activities during working hours and when required occasionally out of hours support, i.e. after business hours, weekend work + To work within the relevant legislation, policies and procedures + To actively support equality and diversity policies of the organization + To attend training courses as identified and agreed for appropriate development **Skills** + Good working and troubleshooting knowledge of Windows 10/11 within IT Support (onsite, remote) + Experience with an ITSM tool to update tickets on a daily basis, such as ServiceNow + Microsoft Active Directory knowledge and usage + Experience with Microsoft Office 365 + Basic TCP/IP Networking Protocols + Setup of wireless handheld devices such as Apple iOS iPhone / iPad + Coordinate activities with Help Desk, Network Services, or other IS groups + Must be ready and willing to work as part of an IT Support Team + Must have an ability to manage changing priorities + Must have fluent knowledge in Dutch as well as in English - working language is Dutch **Benefits** Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package. **About NTT DATA** NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com (http://us.nttdata.com/en) Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us . **_NTT DATA endeavors to make_** **_https://us.nttdata.com_** **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_https://us.nttdata.com/en/contact-us_** **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here (http://us.nttdata.com/en/compliance#eeos) . If you'd like more information on your EEO rights under the law, please click here (http://us.nttdata.com/en/compliance#know-your-rights) . For Pay Transparency information, please click here (http://us.nttdata.com/en/compliance#ppnp) ._** **_\#LI-NorthAmerica_**