Job Description Provide excellent customer service while using technical, analytical and communication skills to accurately identify client needs and provide effective solutions.  Troubleshoot and resolve workstation and classroom technology problems.  Act as educator and coach to help college staff, faculty and students adopt and use core institutional technologies effectively.  Actively contribute to the development and implementation of training materials and programs that promote the roll-out and use of technology.  Follow the established incident management process, ensuring escalated tickets have appropriate details for issue resolution.  Maintain complete, accurate and timely records in the Help Desk ticketing system for all client support activities.  Develop a mastery of classroom and conference room technologies.  Maintain high up-time of classroom and conference room systems through daily audits.  Respond to and fulfill requests to meet Service Level Agreements.  Participate in special projects and other duties as assigned. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements Proficiency with a variety of Windows operating systems and software including Office365, Outlook and multiple browsers.  Proficiency with Macintosh operating systems and software including Safari and MS Office and Outlook for Macintosh  Knowledge of networking concepts and the ability to troubleshoot network printing and wireless client issues.  Experience with audio visual technology and videoconferencing systems.  4-6 years of experience providing desktop support. Any certifications null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.