Kforce has a client in Irving, TX that is looking for an IT Support Analyst on the Optic, Payments/Credit, and DEX technology teams. Summary: The IT Support Analyst will be responsible for all aspects of supporting the setup, installation, support and monitoring of Payment Terminals and related hardware, software, and databases; conducts monitoring and reviews; prepares documentation and specifications for installations; and performs testing related to troubleshooting issues. Core Job Responsibilities: * Directs field personnel in installing new payment terminal equipment and related hardware and software * Provides accurate verbal instruction for diagnostics or installation as needed * Configures and upgrades software on newly installed devices * Identifies and corrects issues before a location is aware of a problem * Manages multiple tickets and working them in order of priority * Test new hardware and software and recommend changes as needed * Responsible for providing advanced support on escalated calls from Store Support relating to hardware and/or software issues * Completes other duties, including special projects, as assigned by Management