Kforce has a client in Congers, NY that is seeking an IT Support Administrator who will act as the local point of contact for IS services topics pertaining to their location. The IT Support Administrator will also be responsible to take ownership/follow up until resolution of any request affecting the sites, administrate the IS Services using the best practices and standard process, provide support for project implementation and work as a point of contact for communication between Organization and IS, escalating and providing bi-directional feedback. Team work, cooperation and global thinking are key elements to be successful in this position. This position has specific requirements around the administration and compliance of local Quality Lab processes Responsibilities: * Provide local, onsite IS support to our business partners for PC and related equipment & software (PC, Printers, Shop-floor terminals, Thin Clients, Phones, etc.) installation, maintenance, configuration, and removal * Ticket management and Troubleshooting in cooperation with IS Support Center with the goal of to improving customer experience * Adhere to Standards procedures and documentation * Coordinate and Provide communication to the Organization partners about their Incident, Service Requests or Changes according to standard procedures * Manage the IS Local services (E.g. Hardware inventory, purchasing, requests) * Provide technical, IT-based support on local scientific software; Gain an understanding of general connectivity, usage and backup requirements; In cases where knowledge or documentation is missing, liaise with the vendor's technical support team on behalf of the analysts * Facilitate vendor installations; Liaise with vendors and Aptar IS to ensure networking, server VM & workstation resource requirements are met * Facilitate implementation of Data Integrity topics, which includes establishing technical planning to maintain data storage compliance