Job Title: IT Support Specialist
Job Description

We are seeking a dedicated and skilled IT Support Specialist to join our dynamic team. Fluency in English and French is preferred but not mandatory. This role involves working in a call center environment, providing remote service and customer access, and delivering solutions for PC and Print technologies.

ResponsibilitiesProvide remote service and customer access in a call center environment.Solve business systems and applications problems for customers, onsite engineering personnel, and Authorized Service Providers.Apply developed knowledge of job skills, company policies, and procedures to complete various assignments and tasks.Work on moderately complex assignments requiring ordinary problem resolution and independent judgment.Demonstrate logic and critical thinking in providing solutions.Essential SkillsBilingual in English and French.1-3 years of general experience or equivalent combination of experience and education.High school education or equivalent, or college degree.Customer service experience.Good personality, willingness to learn, coachability, and keenness.Additional Skills & QualificationsExperience with computers, printers, or technical roles.Technical knowledge of IT systems.Work Environment

This position is based in Ottawa, Ontario, with an office presence required twice a week. The work environment is chill and supportive, with a focus on on-the-job training. Successful candidates may transition to full-time positions after 8 months to a year of service. The team values longevity and personal growth, and the workplace is known for its supportive and friendly atmosphere.

Pay and Benefits

The pay range for this position is $18.00 - $20.00/hr.

Workplace Type

This is a hybrid position in Ottawa,ON.

À propos d'Actalent:

Actalent est un chef de file mondial des services d’ingénierie et de sciences et des solutions de talents. Nous aidons les entreprises visionnaires à faire progresser leurs initiatives en matière d’ingénierie et de science en leur donnant accès à des experts spécialisés qui favorisent la mise à l’échelle, l’innovation et la mise en marché rapide. Avec un réseau de près de 30 000 consultants et plus de 4 500 clients aux États-Unis, au Canada, en Asie et en Europe, Actalent est au service d’un grand nombre d’entreprises du classement Fortune 500.

Actalent est un employeur souscrivant au principe de l’égalité des chances et accepte toutes les candidatures sans tenir compte de la race, du sexe, de l’âge, de la couleur, de la religion, des origines nationales, du statut d’ancien combattant, d’un handicap, de l’orientation sexuelle, de l’identité sexuelle, des renseignements génétiques ou de toute autre caractéristique protégée par la loi.

Si vous souhaitez faire une demande d’accommodement raisonnable, tel que la modification ou l’ajustement du processus de demande d’emploi ou d’entrevue à cause d’un handicap, veuillez envoyer un courriel à actalentaccommodation@actalentservices.com pour connaître d’autres options d’accommodement.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.