Join Resideo's One IT team that offers IT support to Resideo end users across the globe. You will oversee and deliver effective technical customer support to a growing user base, while delivering solutions and managing multiple projects and issues simultaneously in a fast paced environment and enable users to make informed decisions in a connected way. You will participate in prioritization, enhancements, break fix activities and stability analysis. You will guide support staff, be the point of escalation for complex issues, perform root cause analysis, track and enable resolution and permanent fixes of issues to ensure the highest levels of customer satisfaction and premier customer experience. Create a positive IT experience for all customer by leveraging your analysis skills to deep dive complex IT issues. Leverage your change management skills to Implement timely IT improvements to improve overall Customer Satisfaction. Achieve challenging department goals and ensure best in class IT Support. **JOB DUTIES:** + Deliver end-to-end specialized IT support tailored to manufacturing operations. + Lead and manage a support team of up to 4 members, ensuring high performance and service quality. + Provide simultaneous IT support across two manufacturing sites, maintaining consistent service levels. + Oversee vendor relationships, including coordination, performance tracking, and issue resolution. + Manage the procurement, setup, and decommissioning of IT assets in line with lifecycle policies. + Maintain accurate documentation and generate reports to support audits and operational transparency. + Develop user-friendly IT guides and deliver training to enhance user self-sufficiency. + Test and implement effective solutions for technical issues, ensuring long-term stability. + Actively participate in internal and external audits, providing required documentation and support. + Identify potential issues proactively and implement preventive measures. + Perform in-depth troubleshooting and root cause analysis to resolve recurring problems. + Monitor and maintain IT equipment inventory to ensure availability and readiness. **YOU MUST HAVE:** + 7+ years of IT experience in the manufacturing industry with a strong understanding of operational environments. + Proven experience leading and mentoring IT support teams to deliver high-quality service. + Proficient in SharePoint and the Microsoft 365 suite for collaboration and productivity. + Fluent in conversational English with excellent communication and interpersonal skills. + Proactive, results-oriented, and driven by a preventive and continuous improvement mindset. **WE VALUE:** + Client service experience + Experience in continuous improvement and risk assessment + Effectively demonstrates ability to deliver on complex situations or problems without guidance or supervision + Excellent customer focus + Conveys information with clarity, ensuring messages are understood across diverse, global teams + Ability to use desktop computer hardware and software knowledge to assess, diagnose, and correct problems for customers + Programming knowledge is a plus. **WHAT'S IN IT FOR YOU?** + Benefits that go beyond Mexican labor law, ensuring your well-being and peace of mind. + A collaborative and inclusive work environment where your contributions are valued. + Opportunities for continuous professional growth and skill development through training, mentoring, and challenging projects. + Access to cutting-edge tools, resources, and a supportive team to help you excel. + The chance to work with a global, innovative company shaping the future in its industry. \#LI-JB1 \#LI-ONSITE Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually. Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12.8 million customers through our Products & Solutions segment. Our ADI | Snap One segment spans 200+ stocking locations in 17 countries, offering a catalog of over 500,000 products from more than 1,000 manufacturers. With a global team of more than 14,000 employees, we offer the opportunity to make a real impact in a fast-growing, purpose-driven industry. Learn more at [www.resideo.com](http://www.resideo.com/). At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the ["EEO is the Law" poster](https://www.resideo.com/us/en/-/media/Resideo/Files/Corporate/Careers/EEO%20is%20the%20Law%20poster.pdf?rv=fdc492d184344b3ea4aec0c96b321632), ["EEO is the Law" Supplement Poster ](https://www.resideo.com/us/en/-/media/Resideo/Files/Corporate/Careers/EEO%20is%20the%20Law%20Supplement%20Poster.pdf?rv=ebe367cad846443e8fa5aa86062813b6)and the [Pay Transparency Nondiscrimination Provision](https://www.resideo.com/us/en/-/media/Resideo/Files/Corporate/Careers/Pay%20Transparency%20Nondiscrimination%20Provision.pdf?rv=11a9cf6533ba426296b137d906b0ce01). Resideo complies with applicable equal employment laws in all countries where we do business. For more information on how we process your information in the job application process, please refer to [Recruitment Privacy Notice](https://www.resideo.com/us/en/-/media/Resideo/Files/Corporate/Resideo%20%20-%20Recruitment%20Privacy%20Notice.pdf?rv=6d871e71bfa24982b181c92fda232b7a). If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.