Purple is a digitally-native vertical brand with a mission to help people feel and live better through innovative comfort solutions. To us, comfort means more than great products, it means empowering every employee to feel comfortable being themselves. We believe your career at Purple will be a one-of-a-kind “Career in Comfort” because our workforce is one-of-a-kind. We are committed to a culture of collaboration where every voice is heard and understood. As an innovation company at our core, we believe a diversity workforce brings better insights, solutions and products and serves as the backbone to bettering our company. Join with us as we add to our team of exceptional individuals who will help us take over the world — one mattress at a time.

Compensation

The compensation target range for this role is:

$23.00 - $27.00

Job Summary

The IT Help Desk position will actively manage activities surrounding the resolution of Priority 1-3 tickets and issues to ensure minimal production impact.

Job DescriptionESSENTIAL DUTIES AND RESPONSIBILITIESWork outage tickets for production-affecting issues alongside other Purple IT teamsStaff the team's phone queue for inbound Help Desk-type calls related to outagesMonitor the team's email inbox and Service Desk queue at regular intervals and provide prompt responsesCommunicate regarding technical and procedural outages between company employees and clients at all levels, using ticketing, email, instant messaging, phone and in-person mediaPerforms other related duties and assignments as required and as assigned by Supervisor, Lead, or ManagerThrive as a team player in a fast-paced, high-energy, change-oriented environmentEnsure all Purple policies and procedures are adhered to, including but not limited to: Security, HR, Operations, etc., and any known infractions of any of these corporate policies and procedures are communicated to the proper Purple Management immediatelyIdentify opportunities for efficiency and development in both the team and individuals

EDUCATION/EXPERIENCE REQUIREMENTS

College degree, technical training, IT, and/or Service Desk experience preferredProficient with Microsoft Office toolsShould have both an interest in the IT industry and technical aptitudeMust have excellent verbal and written English skills

KNOWLEDGE, SKILLS, AND ABILITIES REQUIREMENTS

Excellent customer service skillsAbility to multi-task and prioritizeAble to perform duties with minimal supervisionSeldom require assistance and instructionsProduce a high quantity of quality work with very few errors and mistakesDemonstrate reliability, initiative, and creativityDemonstrate excellent teamwork and cooperation, including willingness to accept schedule changes due to changing business requirementsTrack record of timeliness and regular attendance

Work Hours (Good Faith Estimate):

This full-time position is expected to work approximately 30-40 hours per week. This is a good faith estimate, and actual hours may vary based on business needs.

BENEFITS AND PERKS

Medical, Dental, Vision

401(k) Match

Paid Time Off

Earn a Mattress

Purple Swag

Amazing Purple Products

WHY WORK AT PURPLE?

Make your mark: We value innovative thinking. At Purple, you will be empowered to bring your ideas to life as we work together to improve people’s lives through comfort.

Gain unique experience: Be a part of one of the fastest growing companies in Utah! The contributions you make will matter at Purple as the company continues to grow with you.

Awesome culture: Join the tight-knit team at Purple and you can enjoy working alongside industry experts, making close friends, and annual employee appreciation events.

Purple provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

This policy applies to all terms and conditions of employment.