Are you looking for an exciting and rewarding role where you can utilize your IT skills while making positive impact on the lives of young individuals seeking education and career development? Are you a people-person eager to provide IT support to staff and students? Look no further.
Join our dynamic team at the Phoenix Job Corps Center as an IT Specialist. You will serve as the primary Tier 1 support personnel on-site to review and complete all center-based IT support tickets in Zendesk. Additionally, you may supervise Job Corps Work-Based Learning and Leisure Time Student Workers assigned to the department.
About Phoenix Job Corps Center
The Phoenix Job Corps Center provides students with the opportunity to earn their High School Diploma or Equivalent (GED), and hands-on training in the various trades like Certified Nurse Assistant, Clinical Medical Assistant, Medical Administration Assistant, Security and Protective Services, Cement and Masonry, Carpentry, and more.
About Adams and Associates
Adams and Associates is a 100% employee-owned company that is service-focused and outcome-driven. We began as a small business formed in 1990 with the sole mission of operating at-risk youth and children's programs for local, state, and federal governmental agencies. Today, we are one of the largest workforce providers involved in the federal Job Corps program!
Adams and Associates employs more than 2,000 staff members across the United States. Each year we provide academic, vocational training, and placement services to approximately 9,000 young people from ages 16 to 24 primarily in a residential setting. Our academic and career technical training programs are accredited and lead to national industry-recognized credentials.
Position Duties Include:
Provides technical assistance in strict accordance with the Us Department of Labor, Job Corps Center, Job Corps Data Center and Adams and Associates, Inc. Corporate IT Standard Operating Procedures (SOPs). Follows all integrity guidelines and procedures and ensures no manipulation of student data. Completes assigned work tasks, both corrective and preventative, as directed by the IT Manager. Is the primary IT staff responsible for resolving Tier 1 IT support tickets in Zendesk. Tier 1 personnel respond to requests for basic customer support issues, account creations, password resets, etc. If no solution is available, Tier 1 personnel escalate to Tier 2 which is the on-site IT Specialist. Provides superior customer service at all times in a fast-paced work environment. Coordinates with Center Property Officer and Property Custodians to ensure management and control of Centers technology equipment. Compiles accurate and thorough summary information for management reports as required. Responds in a timely manner to Corporate IT requests. Produces quality work/assignments in a thorough, timely and accurate manner. Maintains appropriate personal attendance, accountability and work productivity standards. Plans, prioritizes and organizes assignments to meet established goals and deadlines. Understands and applies job knowledge to effectively complete all required job responsibilities. Proactively maintains the skills required to perform job duties. Mentors, monitors and models the Career Success Standards as required by the PRH. Shows respect and courtesy to students and holds them accountable for their actions and behavior. Provides quality services for students and ensures that quality is maintained and student needs are met. Pursues improvement and enhancement of requisite services. Exchanges ideas and information, both orally and in writing, in a clear and concise manner and contributes meaningfully to group efforts by offering relevant ideas and knowledge. Provides quality and timely information to DOL/Company when and if requested. Effectively articulates thoughts and ideas. Identifies problems, analyzes causes and evaluates appropriate solutions prior to taking or recommending actions. Follows up to ensure prompt/appropriate action and that problems are in fact corrected. Works in partnership with staff from all Departments to ensure effective supervision and services are provided to students. Accepts direction and supervision from the Center Director/Center Duty Officer/Shift Manager to include assignments to temporarily perform job responsibilities of other departments and positions. Other duties as assigned.