**Join Nespresso's IT Team: Where Passion Meets Purpose and Innovation Drives Our Success!** + Committed to sustainability & B-Corp certified + Flexible Schedule to Support your Work-Life Balance + Share your passion for coffee! Are you ready to bring a little extraordinary into your life? At **Nespresso** , we blend vibrant people and products together to create careers that elevate coffee and your everyday. It's just the beginning of how we transform lives with every cup. Because a **Nespresso** cup of coffee can deliver an extraordinary experience while creating greater value for both society and the environment. To achieve this, we live by four behaviours. **We Inspire, we Care, we Act, and we iNnovate** . Each one of these reflects who we are and how we interact with one another and with the world around us. We live a culture that is built on the principal belief that individually and collectively we can. We have an exciting opportunity for a passionate and experienced **IT Specialist** to join our **Nespresso Oceania IS/IT team** , located in Rhodes. Reporting to the IS/IT Manager, you will be responsible for administrating and maintaining the IT infrastructure & Services for all sites in the Australia and New Zealand market. **We are looking for a passionate IT Specialist who will ...** + Provide offsite and onsite IT support for all offices and Boutiques in Australia and New Zealand including servers, Network devices (Aruba & Cisco), workstations, printers, mobile phones, 4G/5G dongles, Meeting rooms and corporate software. + Offer technical support and guidance to users for better understanding and optimal use of hardware and software. + Provide support for CRC cloud telephony system (Genesys) + Administer mobile devices using ABM and Airwatch MDM + Manage assigned IT projects from initiation to completion, ensuring smooth transition to business as usual. + Drive service improvements and initiate new processes. + Manage IT inventory, ensuring accuracy and timely completion of asset registration, reallocation, and disposal processes. + Oversee IT logistics, including the purchase of hardware and software with IT manager's advice. + Create and maintain IT infrastructure and service delivery processes and documentation. + Write IT procedures, user guides, policies, processes, and request workflows. + Escalate issues based on business impact and collaborate with HQ, Nestle, and vendors for resolution of issues that cannot be resolved internally. + Manage IT security and compliance activities. + Backup helpdesk role when necessary and assist during high workload periods. + Offer guidance and provide training to all users on troubleshooting and optimal use of IT services. + Travel within the region and to key corporate events and review meetings as required. **Bring your best to the role with...** + University degree in Information Technology or in Business Administration. + At least 4 years of experience in a similar position. + Strong knowledge of hardware and software systems, Windows Server 2013-2016, MS Windows 10 & 11, MS 365 + Good knowledge of AI tools (e.g., ChatGPT, Copilot) and MS Power tools is a plus! + Understanding of ITIL concepts, practices, and procedures + Strong problem analysis and solving skills + Microsoft MCP, MCSA, Cisco CCNA certifications are advantageous. + Proactive attitude **How you will be rewarded…** With respect at our core, our employees have the space to be innovative and unique - all while working together as a vibrant and dynamic team. It's part of what makes working here an excellent experience, including the way we give back to our employees. + Receive a Nespresso machine, monthly credit for our products, and exclusive staff discounts across the Nespresso range + Annual bonus incentive program + Access to additional days of leave to support your health and wellbeing + Flexible working arrangements and the opportunity to work from home for 50% of your working hours + Exceptional training and continuous personal Development opportunities + Quarterly staff recognition through our GreatNes awards **Apply Now to begin your coffee journey with us!** **Please note:** + To be considered for this role you must have full working rights within the relevant location. + Applicants will be required to undergo pre-employment checks, including but not limited to health checks, prior to appointment to this role. **People are at the heart of our success – all 14,000 of them for Nespresso globally. We actively cultivate diversity, inclusion and belonging in the workplace. We celebrate individuality, believing that your authenticity and uniqueness can help us to grow and thrive together.**