Reporting to the IT Site Manager, this role ensures efficient, reliable, and secure IT operations, covering daily support to strategic planning. Requiring a strong ITSM, governance, and regulatory understanding, this individual manages key ITSM processes, maintains IT compliance, mitigates risk, and supports audits.
They lead process improvement projects, deliver business value, empower end-users with training and support, and maintain robust disaster recovery plans.
Insightful reporting and analysis to drive business decisions are also key responsibilities. This position necessitates technical expertise, business acumen, and strong communication skills.