Reporting to the IT Site Manager, this role ensures efficient, reliable, and secure IT operations, covering daily support to strategic planning. Requiring a strong ITSM, governance, and regulatory understanding, this individual manages key ITSM processes, maintains IT compliance, mitigates risk, and supports audits. They lead process improvement projects, deliver business value, empower end-users with training and support, and maintain robust disaster recovery plans. Insightful reporting and analysis to drive business decisions are also key responsibilities. This position necessitates technical expertise, business acumen, and strong communication skills. + Manages key ITSM processes, such as incident, problem, and change management, to ensure efficient and reliable IT operations. + Ensures adherence to IT governance frameworks and regulatory requirements, minimizing risk and supporting successful audits. + Collaborates effectively with business partners, IT teams, and vendors to ensure smooth operations, resolve issues, and gather requirements. + Leads projects and process improvement initiatives that enhance operational performance and deliver measurable business value. + Empowers end-users through comprehensive training and readily available technical support, minimizing downtime and maximizing productivity. + Proactively improves disaster recovery (DRP) and business continuity plans (BCP) through regular testing and exercises, minimizing downtime and data loss. + Provides insightful system health reports and data analysis that drive informed business decisions and improve operational efficiency. + 0-5 years’ experience in a related field + Experience in a global environment would be beneficial + ITIL awareness + Able to work in night shift + Able to communicate in English **Requisition ID** : 44224