Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Internal Firm Services - Other

Management Level

Director

Job Description & Summary

At PwC, our people in people operations primarily focus on managing the people lifecycle and the day-to-day operational tasks related to managing employees. This includes activities such as employee onboarding, offboarding, payroll and benefits administration, absence management, employee record-keeping, compliance with labour laws and regulations, and managing employee inquiries and issues. These individuals enable HR processes and systems to run smoothly in order to efficiently support our workforce.

Those in benefits at PwC will focus on managing and administering employee benefits programmes. You will enable employees to receive the benefits they are entitled to and that the company remains compliant with relevant laws and regulations.

Translating the vision, you set the tone, and inspire others to follow. Your role is crucial in driving business growth, shaping the direction of client engagements, and mentoring the next generation of leaders. You are expected to be a guardian of PwC's reputation, understanding that quality, integrity, inclusion and a commercial mindset are all foundational to our success. You create a healthy working environment while maximising client satisfaction. You cultivate the potential in others and actively team across the PwC Network, understanding tradeoffs, and leveraging our collective strength.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

Lead in line with our values and brand.

Develop new ideas, solutions, and structures; drive thought leadership.

Solve problems by exploring multiple angles and using creativity, encouraging others to do the same.

Balance long-term, short-term, detail-oriented, and big picture thinking.

Make strategic choices and drive change by addressing system-level enablers.

Promote technological advances, creating an environment where people and technology thrive together.

Identify gaps in the market and convert opportunities to success for the Firm.

Adhere to and enforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firm's code of conduct, and independence requirements.

This position will be part of PwC IT Services (US) LLC, a member of the PwC network of firms. PwC IT Services (US) LLC (a wholly owned subsidiary of PwC IT Services Limited) provides technology services to other PwC member firms.  PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal entity. Please see  www.pwc.com/structure for further details.

Basic Qualifications/Skills Section:

Minimum Years of Experience: 

8 years

Addt’l Years of Experience Verbiage: 

Minimum of 8 year(s) of progressive experience leading strategic benefit efforts and teams. 

Minimum Degree Required: 

High School Diploma

Degree Preferred: 

Bachelor's Degree

Additional Information around Degree Preferred:

NA

Fields of Study: 

Human Resources Management, Business management or other related

Certification Required: 

None

Certification Preferred: 

SHRM-CP/SHRM-SCP; PHR/SPHR; CEBS

Demonstrates executive-level abilities, and/or a proven record of success, with directing efforts in relation to benefits at a national level, preferably with a professional services firm or a tech startup. Extensive experience in managing teams and conceiving the policies and protocols necessary for benefit plan administration to accomplish key objectives, including the following areas:

Developing strategic priorities to drive and support a wide range of firm-wide employee benefit programs impacting initiatives within the constraints of schedule, budget and scope; 

Acting in an advisory capacity to internal stakeholders on regulatory requirements and changes; 

Coordinating with in-country HR contacts and external vendors so that the program documents are accurately maintained and are in compliance with local and national regulations and internal governance guidelines; 

Extensive knowledge and specialization of ERISA, Section 125, COBRA, HIPAA, PPACA and other benefit laws and regulations;

Comprehensive knowledge of typical employee benefits offerings in the US, including deep understanding and awareness of legislation and regulations associated with employee benefits;

Extensive knowledge and specialization of employee leave requirements on federal, state, and local levels;  

Subject matter specialist in assigned plans/programs to ensure compliance with plan/program rules and legal requirements, while confirming state regulations interplay and compliance with federal regulations, and multiple types of leaves (Disability, Family Medical, Parental, Military, etc.);

Strong ability to manage multiple relationships with external vendors, including ability to initiate critical, assertive conversations with vendors concerning performance and conduct;

Successful management of RFPs from initiation to implementation as well as familiarity with system integrations and downstream impacts to vendors;

Extensive contacts and relationships with US providers across all elements of employee benefits;

Fiduciary responsibilities for a stand alone entity;

Demonstrated success creating new benefit programs and continually striving to do things better than the status quo. You are intellectually curious with an ability to work with a high degree of autonomy through ambiguous circumstances;

Oversee and manage our company's employee benefits programs, while also being involved in the day-to-day administration and operations;

Conduct periodic reviews and audits of benefit plans to maximize value and cost savings;

Identify benefit trends to keep plans competitive and up to date;

Understand, interpret, and effectively communicate benefit plan provisions, policies, programs, process, and practice as the escalation point;

Proven track record of managing a team including coaching, mentoring and developing staff; 

Demonstrating customer focus, attention to detail, independent decision making, self motivation and work ethic with proven track record of exercising sound judgment; 

Possessing and displaying verbal and written communication skills with proven ability to convey information to internal and external customers in a clear, focused and concise manner; 

Excellent project management skills with a proven ability to design workable solutions, manage multiple initiatives simultaneously, prioritize workloads, meet deadlines and drive projects to successful implementation; and 

Demonstrating proficiency in Google and MS Office applications.

This is a U.S. based role and PwC IT Services (US) LLC does not intend to hire external job seekers who will need, now or in the future, PwC IT Services (US) LLC sponsorship through the H-1B lottery.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Benchmarking Studies, Benefit Communication, Benefit Plan Analysis, Benefits Administration, Benefits Auditing, Benefits Program Design, Benefits Realization Management, Coaching and Feedback, Communication, Confidential Information Handling, Contract Dispute Resolution, Contract Negotiation, Creativity, Document Management, Embracing Change, Emotional Regulation, Empathy, Employee Benefits, Employee Relations Program Development, Financial Budgeting, Handling Sensitive Information {+ 24 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Up to 20%

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

All qualified applicants will receive consideration for employment at PwC IT Services (US) LLC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC IT Services (US) LLC is proud to be an equal opportunity employer.

For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws.  At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.

We offer a comprehensive, flexible and competitive benefits program. It provides access to programs that can be tailored to meet the personal health and financial well-being needs of our employees and their families. Our benefits include medical, dental and vision coverage, health savings accounts; mental health support, family and caregiver support, a robust time off policy inclusive of sick, vacation and holiday time; and a retirement savings plan with Roth features and company match.