PMI wants to work with the best talent available. Our diverse workforce of around 73,500 people speaks more than 80 languages. Our priority is to attract, support, and retain individuals from across the planet – no matter their age, gender, religion, or disability. Our people are our greatest strength, and we're proud of our culture of openness and respect. We believe that this is a big part of what makes PMI such a great place to work.

 

Your 'day to day'

 

As a service manager, you will oversee the main local IT application for Global travel Retail:

 

Act as a key enabler of PMI’s IT service excellence program for Global Travel RetailLead efforts to improve service resilience and minimize downtime for business-critical servicesHandle routine incidents and service requests, coordinating resolutions to ensure minimal business disruptionLead process adherence for incident, problem, and change management, focusing on driving improvementsManage service transition projectsConduct root cause analysis for service disruptions and ensure preventive measures are implementedMaintain detailed service documentation, including incident reports, service requests, and change logsOversee relationships with vendors, ensuring service delivery meets contractual obligations and quality standardsOversee vendor performance reviews and negotiations to enhance service quality and cost-effectivenessGenerate detailed reports on service performance, highlighting key metrics and areas for improvementConduct and analyze service performance trends and identify area for improvementsLead the design and implementation for continuous improvement initiativesEnsure compliance with global IT policies, regulations, and security standards for all services under managementProvide leadership in audit and regulatory compliance efforts, coordinating across teams to ensure full adherenceAbility to lead functional projects and act as a business partner for key business system stakeholders 

 

Who we're looking for

 

Bachelor’s degree in Information Technology, Computer Science, or related fieldITIL certification required7+ years of experience in IT, including min. 5 years in service management, with a focus on managing moderately complex servicesExperience with ITSM tools and managing incidents, service requests and changesProven experience in vendor management, budget, and resolving escalated service issues4+ years of experience supporting Finance, Supply chain or Data and Analytics streams from an IT perspectiveExcellent problem-solving and process improvement skills, with the ability to manage escalated incidentsEffective communication and coordination skills, especially when dealing with vendors and senior management

 

How does this sound? If you are interested, go ahead and apply!

Please be informed that only online applications in English will be taken into consideration.