What you will enjoy doing Manage and maintain IT Service Catalog for the Region CEE Oversee the delivery of IT services to all regional locations, ensuring services meet performance, quality, and operational standards Act as the primary point of contact for IT service requests, incidents, and escalations across the region Collaborate with the Regional Management to develop and maintain regional IT service level agreements (SLAs) and key performance indicators (KPIs) Define and improve processes and rules to ensure prompt resolution to minimize downtime and impact on business operations  Continuously evaluate and improve IT services through user feedback, performance metrics, and ongoing service reviews  Support the Regional IT Manager in the planning, coordination, and implementation of IT projects  Maintain accurate documentation of IT service operations, including incident reports, service performance, and process workflows  What makes you great Bachelor's degree in IT Management, Business Administration, or equivalent experience Extensive knowledge of business processes and a solid understanding of IT systems and technologies, including ITIL principles 3 to 5 years of experience in IT service management or a related IT operations role Proficient English communication skills Strong problem-solving abilities and a proactive approach Enthusiastic about collaborating both online and in person with an international IT team and specialization groups Willingness to travel up to 30% of the time What you can expect working with us A wide variety of engaging operational tasks, projects, and challenges across a growing region with diverse countries An international work environment within a 100% family-owned company You can expect a secure future with us – as a manufacturing company, we are globally on a growth path Personalized training and ongoing professional support to ensure your development and success Tax-advantaged pension plan with company support Meal subsidy or discounted lunch Affordable membership at various fitness facilities near you