Job Description & Summary

About the team

At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures.

In service management at PwC, you will focus on overseeing and confirming the delivery of quality and timely services. You will monitor vendor compliance with contractual agreements for service quality, availability, and reliability, manage the business and delivery of services, and lead service recovery in case of major incidents.

Job description & summary

The IT Service Manager with a finance background is responsible for overseeing the delivery, support, and continuous improvement of IT services across the organization, with a focus on aligning service delivery with financial controls, budgeting, and cost optimization strategies. This role serves as a bridge between IT operations and financial stakeholders, ensuring services are delivered efficiently, within budget, and in compliance with internal controls and external regulations.

Key Responsibilities:

Lead and manage IT service delivery across all business units, ensuring adherence to SLAs, ITIL best practices, and customer satisfaction targets.

Collaborate with finance teams to develop and manage IT budgets, forecasts, and cost analyses, identifying opportunities for savings and efficiencies.

Monitor service performance and implement continuous improvement initiatives using financial insights and KPIs.

Oversee vendor and contract management, including procurement processes, cost negotiations, and invoice validation.

Ensure compliance with financial policies, audit requirements, and data governance regulations.

Partner with business and finance leaders to prioritize IT initiatives that drive ROI and operational value.

Implement change management strategies for service transitions and technology rollouts with a focus on financial impact and risk mitigation.

Develop and maintain IT service catalogs, asset management systems, and chargeback models in coordination with finance.

Produce regular financial and service performance reports for senior leadership.

Requirements of the role

Bachelor’s degree in Information Technology, Finance, Business Administration, or a related field; advanced degree or certifications (e.g., ITIL, PMP, CPA) a plus.

Proven experience in IT service management, with a strong foundation in financial planning, analysis, or accounting.

Strong analytical skills and financial acumen; ability to translate technical data into actionable financial insights.

Excellent communication and stakeholder management skills, particularly with finance and executive teams.

Experience with ITSM platforms (e.g., ServiceNow, BMC Remedy) and financial tools (e.g., SAP, Oracle, Excel).

Knowledge of compliance frameworks (e.g., SOX, GDPR) and data governance best practices.

Our Benefits and Fun

Stable, but challenging working environment providing plenty of opportunities for your continuous professional growth.

Fair salary plus annual bonus corresponding with your performance.

Paid time off 30 days, 3 well being days and 2 extra days off from the company at the end of the year.

High-end Ultrabook and iPhone with unlimited data.

The possibility to set your work schedule flexibly. We also offer part-time work from home.

Benefit program with 55.000 points that you can use for holidays, education, food vouchers, sports, health... Simply on what you enjoy.

Support for your education and development: we offer business and digital training and many other training and workshops to further develop your personal and professional skills

PwC is the largest audit team in the Czech Republic, law, tax, consulting and technology, data or forensic teams. Find out how easy it is to combine this knowledge when you're in the right place. With us, you will get the opportunity to see how business is done in large companies. We are part of an international network of companies with more than 364,000 colleagues in 151 countries. At PwC, we create an inclusive work environment where everyone can be themselves and find their place and opportunity to develop.

This year, we have successfully maintained the prestigious Equal Pay Certification, making us one of only four companies in the Czech Republic (and the only one from the Big 4) that demonstrably implements fair compensation practices regardless of gender.

Are you interested in our offer? Let us know about yourself and we will discuss more details together!​

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