**About Us** Heidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees. **What You'll Be Doing** + Provide technical support and troubleshooting for IT-related issues. + Manage and resolve service desk tickets efficiently. + Collaborate with other IT teams to ensure seamless operations. + Maintain and update IT documentation and knowledge base. + Assist in the implementation of new IT systems and upgrades. **What Are We Looking For** + Strong problem-solving skills and technical aptitude. + Excellent communication and customer service abilities. + Ability to work independently and as part of a team. + Proficiency in various IT tools and software. + Commitment to continuous learning and improvement. **Work Environment** + Fast-paced and dynamic work environment. + Collaborative and supportive team culture. + Opportunities for professional growth and development. **What We Offer** + Competitive base salary. + 401(k) retirement savings plan with an automatic company contribution as well as matching contributions. + Highly competitive benefits programs, including: + Medical, Dental, and Vision along with Prescription Drug Benefits. + Health Saving Savings Account (HSA), Health Reimbursement Account (HRA) and Flexible Spending Account (FSA). + AD&D, Short- and Long-Term Disability Coverage as well as Basic Life Insurance. + Paid Bonding Leave, 15 days of Paid Vacation, 40 hours of Paid Sick Leave and 10 Paid Holidays. Equal Opportunity Employer - Minority / Female / Veteran / Disabled **Req ID** JR10009158 **Minimum Pay Rate:** 66,980.00 **Maximum Pay Rate:** 82,600.00