Do you thrive helping others? Do you enjoy talking people through technical problems?

The Hobby Lobby Service Desk Technician (TIER1 Technical Support) experiences this each day with our peers and end-users! As a TIER1 Technician you get to have a direct and positive impact as you respond to incoming requests for Technology support to resolve desktop, application, network, hardware, and software issues with our end-users. We also get to support Project Management teams by providing maintenance, software installations, and updates for our corporate and retail store environments.

Primary Functions / Job Description Act as the initial contact for all end-users that require technical support for internal Hobby Lobby applications, IT Security concerns, and other related end-user hardware or software challenges. Actively engage with our internal customers to resolve issues, while keeping our team members and customers informed throughout the life of the incident/request.Professionally, clearly, and concisely log and track details of technical solutions provided to resolve customer issues while maintaining and updating our internal Incident Management Application. Resolve, escalate, and assign incidents/requests according to documented guidelines and procedures.Support our Project Managers with the rollout of software/hardware and assist with installing new or relocated store equipment.Assist with the development and maintenance of technical documentation.Other duties as assignedDisplays excellent written and verbal communicationDemonstrates strong Customer Service skillsMust work well in a team environment as well as independentlyAbility to critically think and troubleshoot and solving abilityAbility to learn new technology and skills quicklyGeneral knowledge of computer hardware or softwareDesired Requirements: Any relevant technical certifications, for example, CompTIA A+, Network + or CCNA (Cisco Certified Network Associate)Associate or Bachelor’s degree in a technology related disciplinePrevious experience in a Technical Support roleBenefits include:Competitive WagesMedical, Dental and Prescription Plan401(k) Program with Company MatchPaid VacationSick / Personal Pay (SPP) Employee DiscountLife Insurance and Long Term Disability Insurance (LTD)Flexible Spending PlanHoliday PayIntegris Clinic and Pharmacy on campusChaplain Services on campusHobby Lobby Stores, Inc. is an Equal Opportunity Employer 
For reasonable accommodation of disability during the hiring process call (800) 200-1494.