Kforce has a client in San Antonio, TX that is looking for an IT Service Desk Technician. Summary: In this role, you will assist customers and internal employees to provide Level 1 technical support, on hardware (computers, tablets, printers, plotters, etc.) and software (windows 10/11, proprietary application, Office 365), managing the Access Control system and managing licenses for other applications, creating IT knowledge articles for end-users and re-imaging computers. Core Duties: * Answering calls from customers and internal employees * Assist with the installation, operation, and troubleshooting of cutting plotters * Provide end user training on basic use and functionality of plotter, proprietary software and other common applications * Document and train on troubleshooting steps to resolve common errors * Works with the team to conduct software testing prior to customer updates * Provide troubleshooting support via direct person-to-person support, chat room communication, and training sessions * Provide Tier 1 Tech Support to: Hardware (Laptops, Tablets, Printers, Plotters and Cell phones) and Software (MS Office, MS Edge and others) * Create and Delete new Active Directory Accounts * Create and Delete New O365 Accounts * Manage permissions in Active Directory * Manage Software Licenses * Manage IT Procurement for Laptops, Dock Stations, keyboards, mouse, printers and Software * Manage Access Control System: Add and Remove Badges and provide door access * Maintain clear communication with customers and team members to ensure all issues are thoroughly resolved with a focus on customer satisfaction * Consistently follow documented processes and procedures * Create thorough resolution documentation based on company procedures * Participate in pre-release testing for new products when appropriate * Provide feedback to other departments to continue to improve our products and services