Returning Candidate? Log back in! IT Service Desk Specialist II Location US-CA-San Diego ID 2025-2625 Category IT / Cyber Security / Network Systems Position Type Full-Time Remote No Clearance Required Public Trust Overview

AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test & Evaluation, Program Mission Support, Engineering & Analysis, and Training.

Responsibilities

As an IT Service Desk Specialist you will have the opportunity to do the following:

Deliver exceptional assistance and expert advice to end users who encounter issues with hardware, software, and systems. Diagnose problems, and provide practical solutions to ensure seamless user experiences. Resolve both computer software and hardware issues, acting as a pivotal point of contact for users navigating challenges with various technologies and operating systems. Serve as the escalation path for tackling moderately to highly complex technical problems, ensuring swift and effective resolutions. Support our customer base, particularly during peak periods or when staffing levels are reduced. Engage in more diverse and challenging tasks leveraging your experience and technical prowess to exceed user expectations. Qualifications Minimum Education: Bachelor’s degree and/or equivalency.IT Security Designation: ADP/IT-IIInvestigation Required: Tier 3 (T3)IA Technical/Management Designation: IAT II and CE Experience in this Discipline: Four (4) years of progressive experience demonstrating the required proficiency.Experience with Active Directory, Exchange, or other enterprise-level IT systems.Familiarity with remote desktop support tools and techniques.Experience with scripting or automation tools. Pay Transparency Statement AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $49,600.00/Yr. - USD $82,800.00/Yr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance. EEO Statement EEO Race/Sex/Disability Status/Veteran Status Options ApplyApplySubmit a ReferralRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Application FAQs

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