Your mission in Zarrin Roya is to register and track the requests of IT services to advance the affairs and satisfaction of information technology services in the organization.
Occupational Tasks:

Response to contact center call center and create tickets for each request. At the end of each day or if SLA time.
Submit reports based on SLA and user survey reports.
Record and record comments, questions and complaints in the IT ticket system.
play a role between users and digital teams for allocating tickets to each unit. Organization's digital processes.
Provide feedback based on operational experiences to improve the processes implemented to the service team.
Timely identify and respond to level one tickets, including user account access, etc.
Review, correction and settlement of tickets sent by users to improve the process of information. Digital.

Skills Required:
Effective communication and strong conclusions