Work Your Magic with us!  

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.  

Position Description

Provide first-level technical support to end users, promptly and effectively resolving common issues related to operating systems, connectivity, corporate applications, and mobile devices to ensure business continuity and user satisfaction.

Main Responsibilities

Respond to end-user requests and incidents via ticketing system, chat, or phone.

Troubleshoot and resolve basic to intermediate issues involving Windows 10/11, VPN connectivity, Office 365, software installations, and iOS devices.

Accurately log and document all incidents and actions taken in the ticketing system.

Escalate issues beyond the scope of Level 1 support to the Level 2 support team in a timely manner.

Follow up on open cases until final resolution, keeping the user informed throughout the process.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!