IT Service Desk Agent
Lookers Head Office Manchester – Remote with occasional travel to a Lookers Dealership
Contract Type: Permanent, Full-Time
Salary: £24,000 - £26,000
Hours: (37.5) Shift patterns Monday to Friday 07:30 - 18:00, Saturday 08:00 - 16:00
At Lookers, we understand the value of nurturing and developing our talent. We provide colleagues with ongoing learning and development opportunities so that they can advance in their careers.
We are looking for a 1st line IT Service Desk Agent to join our busy and innovative team.
This is an exciting opportunity for someone searching for their first IT role, or an experienced 1st Line Agent looking for a new challenge with an industry leader.
As a first line IT Service Desk Agent, you will play a critical role in helping us provide a seamless customer experience and ensuring that we continually surpass their expectations. You'll be responsible for ensuring all incidents are handled in accordance with the SLA and KPIs.
Responsibilities To provide a seamless customer experience and ensuring that we continually surpass their expectations.Ensuring all incidents are handled in accordance with the SLAEnsuring all incidents are handled in accordance with the company's KPI'sWorking collaboratively with the teamYou must have previous demonstrable experience working in a busy environment and a passion for providing exceptional customer service.You'll be an excellent communicator with the ability to translate technical jargon in a way that customers can understand. You will be tech-savvy with an interest in IT and problem solving.
The following skills are desirable, however not essential, as comprehensive training will be given: Experience with Active Directory and Windows 10. As well as experience of outlook, multiple internet browsers, and Microsoft applications.
QualificationsAbout us
We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.
We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Core Benefits:
Competitive salaries with structured pay scales and progression as you grow within the businessGenerous annual leave that increases with your length of serviceEnhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leaveAccess to Techscheme for discounted technology purchases with flexible paymentsHealth & Wellbeing:
Eyecare vouchers to help cover vision care needsSmart Health – 24/7 access to GP services to support your mental and physical wellbeingDental insurance for everyday dental care and unexpected treatmentsCritical illness cover for peace of mind during life's most challenging momentsFinancial Wellbeing:
MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly appWill writing services to help plan for the futureFlexible life assurance options and partner life assurance for added protectionLeisure & Lifestyle:
Discounted gym memberships to support an active lifestyleTravel insurance to help you explore with confidenceAccess to home and technology vouchersbYond card and a wide range of exclusive retail and lifestyle discounts
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.
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