IT Service Delivery

Why join Aptiv? You'll have the opportunity to work on cutting-edge applications, develop breakthrough technologies, and deliver innovative solutions to some of the world’s leading automotive brands. See your work come to life on the road—helping make mobility safer, greener, and more connected. Ready to shape the future of mobility with us?

YOUR ROLE

As a IT Service Delivery on our team, you’ll coordinate all the IT activities on the sites assigned. The main responsibility is to have a direct communication with local Business and IT vendors/groups to successfully address all the IT requirements, audits, business growth, projects, local incidents and high priorities between others.

In your daily job you will:

Support and coordinate IT troubleshooting (Network, Servers, PC, etc.) as neededLocal site communication of IT  – examples, PC Refresh, O365, CybersecurityWork with IT program manager for site requirement validation, solution delivery and service transitionWork with local areas for input related to IT:  site safety, IDFs/server room, storages room, equipment disposal, equipment receiving/delivery and physical access procedures.Understand business  IT requirements to address them correctly – Catalog & Incidents requests, Service request, approval, prioritization, scheduling and executionWork with different IT areas and vendors to ensure effective IT services delivery.Follow IT Change Management process to successfully implement Projects, service request, OS updates between others.Understand the local requirements and act as contributor and focal point for request for Audit requirements on IT supported environment.Review on a regular basis unmanaged devices report ( via Cybersecurity, Armis and Tanium reporting) and follow specific security mitigation actions as required by Aptiv SecuritySupport IT Asset management processes for CMDB updates, inventory review and cycle countWorking Closely with the Service Integration and Management (SIAM) Team: Problem management, incident management, communication to IT and business leadership, status reviews, root cause analysis approvals and follow-up actionsEngage with SIAM and the related technical teams to validate P1/P2 incidents, provide impact or solution insight, arrange Testers, manage business escalations to resolve these operational incidents on a 24x7 basis. Liaise on business hours follow on Problem Management and Problem task closures as required.Assist technical teams to support Aptiv Executive users  and business client complaints.

YOUR BACKGROUND

Key skills and competencies for succeeding in this role are:

Bachelor in Computer Science or similarCommunications and interpersonal skills.Excellent English language skills.Flexibility reflective of a 24/7 production environmentKnowledge of ITILGeneral knowledge of IT service delivery for applications, global hosting, end user computing and networkingTechnical skills on different IT areas like applications, computer, network, servers, AD, etc. Problem solving Adaptability Availability TeamworkExperience in addressing and solving IT and business issues with suppliers and clientsAccountability & IntegrityCollaboration & FlexibilityResilienceLeadershipTime managementConflict resolution

WHY JOIN US?

You can grow at Aptiv. Aptiv provides an inclusive work environment where all individuals can grow and develop, regardless of gender, ethnicity or beliefs.You can have an impact. Safety is a core Aptiv value; we want a safer world for us and our children, one with: Zero fatalities, Zero injuries, Zero accidents.You have support. We ensure you have the resources and support you need to take care of your family and your physical and mental health with a competitive health insurance package.

YOUR BENEFITS AT APTIV:

Major Medical InsuranceAccidental and Life Insurance  Savings FundPension PlanLearning and development opportunitiesRecognition for innovation and excellenceOpportunities to give back to the community

APPLY TODAY, AND TOGETHER LET’S CHANGE TOMORROW! 

“Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law”

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Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.