This position is based in our manufacturing plant in Reynosa, México.

Summary

IT Service Delivery will coordinate all the IT activities on the sites assigned. The main responsibility is to have a direct communication with local Business and IT vendors/groups to successfully address all the IT requirements, audits, business growth, projects, local incidents and high priorities between others.

Your day to day will consist of the following:

Support and coordinate IT troubleshooting (Network, Servers, PC, etc.) as needed

Local site communication of IT  – examples, PC Refresh, O365, Cybersecurity

Work with IT program manager for site requirement validation, solution delivery and service transition

Work with local areas for input related to IT:  site safety, IDFs/server room, storages room, equipment disposal, equipment receiving/delivery and physical access procedures.

Understand business  IT requirements to address them correctly – Catalog & Incidents requests, Service request, approval, prioritization, scheduling and execution

Work with different IT areas and vendors to ensure effective IT services delivery.

Follow IT Change Management process to successfully implement Projects, service request, OS updates between others.

Understand the local requirements and act as contributor and focal point for request for Audit requirements on IT supported environment.

Review on a regular basis unmanaged devices report ( via Cybersecurity, Armis and Tanium reporting) and follow specific security mitigation actions as required by Aptiv Security

Support IT Asset management processes for CMDB updates, inventory review and cycle count

Working Closely with the Service Integration and Management (SIAM) Team: Problem management, incident management, communication to IT and business leadership, status reviews, root cause analysis approvals and follow-up actions

Engage with SIAM and the related technical teams to validate P1/P2 incidents, provide impact or solution insight, arrange Testers, manage business escalations to resolve these operational incidents on a 24x7 basis. Liaise on business hours follow on Problem Management and Problem task closures as required.

Assist technical teams to support Aptiv Executive users  and business client complaints.

Qualifications:

Bachelor in Computer Science or similar

Communications and interpersonal skills.

Excellent English language skills.

Flexibility reflective of a 24/7 production environment

Knowledge of ITIL

General knowledge of IT service delivery for applications, global hosting, end user computing and networking

Technical skills on different IT areas like applications, computer, network, servers, AD, etc.  

Problem solving Adaptability Availability Teamwork

Experience in addressing and solving IT and business issues with suppliers and clients

Accountability & Integrity

Collaboration & Flexibility

Resilience

Leadership

Time management

Conflict resolution

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Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.