IT Service Delivery Administrator - Local IT **Location:** Budapest, Budapest, Hungary, 1083 **Company:** Chart Industries **_Ensuring Chart’s Success…_** To manage and support the local business users, applications and office environment including meeting rooms, workstation areas, printers and network cabling. To provide initial triage and routing for all incidents and requests. To be the first point of contact for the local end users and the “face” of IT **_What Will You Do?_** + Ability to manage workload according to ITIL best practices + To process all logged calls in a timely manner and within agreed SLA + To ensure that calls they are responsible for are continually managed, progressed and that end users are provided with sufficient detail through to resolution + To follow documented service delivery processes and to assist with major incident management and escalation + To create self-help knowledge articles based on implemented, proven provided solutions. + To work closely with the local users in order to assist with upcoming projects or tasks that require an IT input. **_Your Experience Should Be..._** + Technical capability in Microsoft desktop support + Understanding of IT service delivery and using service desk solutions + Understanding of following documented processes + Excellent communication skills, both oral and written, in English language + Experience in the use of Microsoft Office products + Attention to detail and the ability to rapidly switch between competing priority issues **_Our Benefits Package..._** Chart Global Business Services provides a competitive and expansive benefits package that ensures not only do you perform on an optimum level, but also balance your private and professional responsibilities in a friendly and modern environment. **Health and Quality of Life benefits:** + Competitive salary and a generous cafeteria bonus + Private Medical Insurance package with Medicover. + Life Assurance package with NN Group Life + Home office allowance, extra holidays, employee recognition initiatives, well-being initiatives and team buildings **Development Opportunities:** + Constant learning opportunities and challenges that help our employees grow + Vertical and horizontal organizational movement + Semester-based language course. + Professional practice and free e-learning opportunities **Flexible and supportive working environment:** Our new and modern office is in the heart of Budapest at the corporate centre in Corvin Negyed behind the Corvin plaza: Budapest, Bókay János u. 44, 1083 + Hybrid schedule (3-4 days at home, 1-2 days at the office) + Commuting allowance for those residing outside of Budapest + Showering facilities for cyclists and sportspeople + Workplace extras to facilitate working at the office: free coffee and different beverages, fruit day, a social corner + State-of-the-art technology and IT equipment: laptop, headset, workstation, 2 monitors per employee, Windows and O365 software + Accessibility for those with disability + Global diverse community where people can support and learn from each other, celebrate successes and have fun in team buildings and programs. + Opportunity to be involved in our ESG “Bright Future” initiatives Chart Industries is an equal employment opportunity (EEO) employer and will not discriminate against any employee or applicants because of his or her race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age, national origin, disability, veteran status, military status, marital status, genetic information or any other reason prohibited by law. Additionally, it is and shall continue to be our policy to provide promotion and advancement opportunities in a non-discriminatory fashion. Chart complies with applicable local, state, and federal statutes governing “equal employment opportunity” and nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leave of absence, compensation and training.