Location:

For Those Who Work At Home, Tennessee

Works with a cross-functional team in optimization of application capabilities & business processes. Provide Business Analysis and Project/Product support for the development, enhancement, quality assessment, and on-going support of the relevant lines of business (LOBs).  Actively participates in an application support rotation providing issue analysis and supporting resolution activities.

Essential Job Functions:

Perform application support duties including, but not limited to, research, issue resolution, incident management tasks, and change management (i.e. Miscellaneous ServiceNow tasks)Manage the research email boxes and respond in a timely mannerRecognize and formulate approaches to address potential issues that could impact our applications.Broaden expertise of the business and work with technical and business teams to support business objectives.Understands security, risk management, and IT process principles and escalates to appropriate team(s) as needed.Participates in the design process to ensure it supports business requirements and an optimized user experience.Capture requirements for a complex system and/or multiple systems; understand the SDLC and its impact on deliverables.Translate business requirements into system technical requirements and partner with technicians to develop and document a design convey with appropriate level of detail to the development team.Support and/or participate in all phases of user acceptance testing to ensure quality in application releases and user experience.Influence requirements for new application features and enhancements that are consistent with strategic priorities.

Required Qualifications

Knowledge of banking and/or transaction processingProficient in information gathering and analytical approach to problem solving.Self-motivated with the ability to work with little to no supervision.4-year college degree; or equivalent experience.Excellent interpersonal communication skills - written and verbal.Excellent time management and organizational skills.High attention to detail and ability to manage multiple priority assignments.Proficiency with Microsoft Office Suite, MS Teams & Jira.

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $79,000 to $146,000 annually depending on location and job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance.

Please click here for a list of benefits for which this position is eligible.

Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be Mobile or Home-based, which means you may work primarily either at a home office or in a Key facility to perform your job duties.

Job Posting Expiration Date: 07/16/2025

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

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