We are seeking a highly motivated and experienced IT Quality Senior Analyst to join our EMEA Digital Transformation team. This role blends Quality Assurance and process coordination responsibilities, focusing on managing the use case lifecycle, coordinating change requests, improving inter-functional processes, and performing essential QA / Tech BA tasks. The ideal candidate will possess a strong analytical mindset, excellent communication skills, and a proven ability to bridge the gap between business needs and technical solutions within a regulated financial services environment. **Responsibilities** + **Use Case Management:** Oversee the lifecycle of use cases within our area, ensuring they are clearly defined, documented, and maintained. This includes gathering requirements, analyzing user needs, and collaborating with stakeholders to prioritize and refine use cases. + **Change Request Coordination:** Manage the end-to-end process for change requests related to existing use cases. This involves evaluating the impact of changes, coordinating with development, QA, release management, and production support teams, and ensuring smooth implementation. + **Quality Assurance:** Perform essential QA tasks, including test case design, test execution, defect tracking, and test reporting. Contribute to the development and maintenance of automated testing frameworks. + **Process Improvement:** Identify and implement improvements to existing processes within our functions (development, QA, release management, production support). Focus on enhancing collaboration, communication, and efficiency. + **Technical Business Analysis:** Ensure functional and technical requirements are adequately captured for new and existing functionalities. **Required Skills** + Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field. + 3-5 years of proven technology experience, preferably within the financial services industry. + Strong analytical and problem-solving skills, with the ability to understand complex systems and processes. + Excellent communication, interpersonal, and stakeholder management skills. + Experience working in Agile environments and utilizing Agile tools such as Jira and Confluence. + Proficiency in MS Office Suite, with advanced Excel skills for data analysis. + Basic understanding of software testing techniques and methodologies. **Desired Skills** + Experience with KNIME or other low-code platforms. + Literacy in Python or Java programming languages. + Basic understanding of Linux concepts. + Knowledge of regulatory reporting and corresponding IT ecosystem. + Familiarity with Citi standard regulatory reporting tools (RegInsight, Insight). **What we can offer you:** This role will offer you the opportunity to build a solid understanding of financial services operations and deepen your knowledge about effective regulatory requirements. Since the regulatory landscape is continuously changing it will support your development that can drive your career. By joining Citi Hungary, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive compensation package and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well: + Cafeteria Program + Home Office Allowance (for colleagues working in hybrid work models) + Paid Parental Leave Program (maternity and paternity leave) + Private Medical Care Program and onsite medical rooms at our offices + Pension Plan Contribution to voluntary pension fund + Group Life Insurance + Employee Assistance Program + Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed + Flexible work arrangements to support you in managing work - life balance + Career progression opportunities across geographies and business lines + Socially active employee communities with diverse networking opportunities Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. **Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.** \#LI -OD1 ------------------------------------------------------ **Job Family Group:** Technology ------------------------------------------------------ **Job Family:** Technology Quality ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ **Most Relevant Skills** Please see the requirements listed above. ------------------------------------------------------ **Other Relevant Skills** For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)_ _._ _View Citi’s_ _EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy)_ _and the_ _Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf)_ _poster._ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.