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Detailed Job Description:

Exp. in End User Management/Computing Exp. in Telepresence or Teleconference Exp. in Unified Communications Exp. in CUCM Exp. in UCCX Exp. in Digital Workplace Systems Exp. in Global event management

Key Responsibilities:

Train and move workload as applicable from Tier 3 engineers to Helpdesk to allow faster end user response Create a Design to operations checklist/runbook for a new service working with architects and service desk Communicate to end users via Yammer, etc and create the right level of content for broader communication