CTG is seeking to fill an IT Project Analyst opening for our client in Rochester, MN. Location: Remote Duties: Assist with the management of an existing work intake process for IT infrastructure requests using ServiceNow and Azure DevOps. Intake, triage, and manage incoming IT infrastructure work requests. Communicate updates and assignments to IT teams and customer stakeholders. Evaluate current intake processes and recommend improvements for future state optimization. Serve as a liaison to internal IT divisions and coordinate with external vendors. Independently manage multiple small to medium-scale internal IT business projects from initiation through close. Ensure consistent communication among stakeholders and IT leadership. Contribute to the improvement of tools, templates, and methodologies. Facilitate meetings, build consensus, and resolve conflicts as needed. Track and report unit activities with an understanding of broader IT and institutional initiatives. Skills: Strong organization, communication, problem-solving, and facilitation skills. Familiarity with ServiceNow (e.g., request forms, assignment groups, navigation). Familiarity with Azure DevOps, including Kanban board use and navigation. Ability to manage/support intake processes and conduct process improvement assessments. Understanding of IT systems and workflows, particularly in healthcare settings. Experience: Experience with IT infrastructure projects (e.g., server, telecom, network, data center migrations or refreshes). Experience working in 24x7 hospital or healthcare environments. Proven ability to communicate project status updates effectively with diverse stakeholders. Demonstrated success in managing multiple priorities and facilitating process improvement. Education: Required: Bachelor’s degree and training/experience in Information Technology or Business Management, OR Associate’s degree with 2 years of technical experience. Preferred: Bachelor’s degree in Information Technology or Business Management. Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role. To Apply: To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Tana Stilloe at Tana.Stilloe@ctg.com. Kindly forward this to any other interested parties. Thank you! The expected base salary for this position ranges from $35.00/hour to $42.00/hour. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered. About CTG CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com. Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work Certified™ company across many of our global operations. CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.