Summary Job title: IT Production Support Assistant Job ID: 202596410003 Department: Production Support Location: TX-Irving Description Summary: Consolidated Electrical Distributors Inc. (CED) is seeking an entry-level Systems Administrator for the Production Support Team within the IT Department. The Production Support Team is responsible for providing administrative and end-user support for various systems, as well as purchasing and billing computer-related equipment, services, and software used in CED’s 700+ locations. This position’s responsibilities include systems administration and support for various systems. Successful candidates will have demonstrable experience in customer service, technical troubleshooting, systems administration and spreadsheet analysis. Candidates must be highly detail-oriented and have an aptitude for quickly learning computer applications. Reports to: Production Support Supervisor Minimum Qualifications: + Associate degree in Information Technology, Computer Science or related studies. + Work experience should include customer service in an office environment, spreadsheet analysis and general office administrative duties. + Ability to quickly learn computer software applications and procedures to administer them. + Ability to answer telephones and provide courteous, prompt, and efficient customer service. + Excellent verbal and written communication skills and listening skills. + Excellent organizational and administrative skills. + Proficient in Microsoft Office applications (especially Excel). + Proficient in general business math, including basic algebra and related logic. + Ability to type and perform data entry with speed and accuracy. + Highly detailed oriented. + Ability to multi-task and meet deadlines. Preferred Qualifications: + At least two years of full-time employment working in a related area. + Background in retail or wholesale industries. + Proficient in Microsoft SharePoint. Working Conditions: This job operates in a professional CED office environment. The position is largely a sedentary role. Supervisory Responsibilities: No Essential Job Functions: + Collaborate with Vendors and internal teams to administer support programs. + Administer centralized software systems. + Perform routine file and systems maintenance tasks. + Provide courteous and efficient technical support to end users. + Troubleshoot and resolve issues reported by end users. + Perform recurring audits and security reviews. + Create and maintain documentation of configuration, processes and troubleshooting procedures. + Perform other tasks as assigned. CED is an Equal Opportunity Employer - Disability | Veteran