At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job TitleIT Product Owner - Applications Director

                        

LocationCleveland

                    

FacilityRemote Location

                     

DepartmentRCM Executive Admin-Finance

                      

Job CodeT98502

                     

ShiftDays

                       

Schedule8:00am-5:00pm

                       

Job Summary

                         

Job Details

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world.   

As IT Product Director/Owner for the RCM Technology and Innovations Department, you will be accountable for the strategic direction, roadmap development and feature definition of a product or product line within the assigned domain. In this position, you will serve as a subject matter expert on all relevant products and associated processes, fostering strong, consultative relationships with operational leadership to ensure alignment with organizational objectives. Utilizing agile methodology, this role will lead cross-functional teams to ensure effective work prioritization and timely delivery of high-quality solutions. Collaborating with frontline and iteration managers, you will coordinate execution and maintain delivery excellence while monitoring industry trends and vendor product capabilities to inform product strategy and drive innovation. This role carries full budgetary oversight and human resource management responsibilities for the designated product line and is an excellent opportunity for someone who is looking to advance their IT career into a leadership role. 

A caregiver in this role works days from 8:00 a.m. – 5:00 p.m.

A caregiver who excels in this role will:

Define market requirements, product roadmaps and package the features into product releases for the assigned product capabilities.

Use scenario and create/maintain prioritized product backlogs.

Define and track metrics critical to the success of product features.

Scope and prioritize work against value stream and across team.

Build strong working relationships with operational and clinical leaders (strategic business partners) to determine future product direction and assist in the successful design and launch of new capabilities.

Develop strategic and technical business plans and oversee key projects, processes and performance reports, data and analysis.

Develop budgets, resource utilization plans, allocations and contingency availability plans.

Direct the overall operations of the community to improve costs, performance and end-user satisfaction.

Direct front line managers and provide guidance, evaluate performance and recommend training.

Build and facilitate the team toward greater speed, quality and productivity.

Influence cross-functional leaders to effectively execute on product strategy.

Maintain an understanding of industry trends and vended product capabilities.

Drive a solution set across development teams through user requirements, product goals, and internal product positioning

Be accountable for the performance and outcomes of the Revenue integrity teams and Epic EHR and EMPI Analysts.

Partner and collaborate with other product line directors to ensure capabilities are shared across themes, creating team capacity for further growth and development.

Own business requirements, financials and roadmaps for technical strategies that focus on aligned technical delivery.

Partner with senior leadership to drive collaboration and optimize technology performance.

Leverage consumer/customer insights, product segmentation and development and implementation strategies to fine tune solutions that deliver on provider and patient needs.

Collaborate with various stakeholders to support overall ITD Intake process.

Support the execution of agile practices throughout community and squads in partnership with Domain Advisor.

Provide leadership to direct and indirect reports.

Minimum qualifications for the ideal future caregiver include:

Bachelor’s Degree OR four years of additional functionally related technical experience AND 10 years of functionally related technical experience with a minimum of five years leadership experience managing people, process or technology OR Master’s degree and five years of functionally related technical experience with five years leadership experience managing people, process or technology

ITIL Foundations certification required within 6 months of hire

Demonstrated leadership ability with cross-functional teams

Strong negotiation, problem solving, planning and decision-making skills

Demonstrated ability to lead major initiatives

Preferred qualifications for the ideal future caregiver include: 

Master’s Degree

Epic Resolute Certification

Experience implementing or performing project initiatives at an EPIC or EHR entity

Management experience over IT or rev cycle shop / healthcare entity

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/

Personal Protective Equipment:

Follows standard precautions using personal protective equipment.

                       

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

Please review the Equal Employment Opportunity poster. 

                  

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities