Aon sp. z o.o. IT Process Specialist with Dutch As an IT Process Specialist, you will work in a small team and closely collaborate with the Technology department in The Netherlands. You will support various departments by performing standardized tasks, resolving and managing tickets, and handling administrative duties. Your role is to deliver a high quality of service and make sure all queries are resolved in a timely manner. Our Center of Excellence (CoE) is located in Cracow and this is a hybrid role with high flexibility. On average you are expected to be in the office two days a week. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like The role is located in a newly created team which gives great possibilities for personal development and own initiatives! Day to day responsibilities include: + Support IT Process Manager Work on standardized IT activities (mostly in the form of tickets in different systems) + Ownership in transition of new IT activities from local teams into the CoE + Analysing processes and pro-actively work on improvements to improve the ways of working + Take ownership in improvements and automation projects How this opportunity is different The team will work in close cooperation with colleagues based in The Netherlands. The primary objective is to transition responsibilities from local teams and provide them with daily support. In addition to that, the team aims to optimize processes to improve efficiency. Skills and experience that will lead to success + A minimum of 3 to 5 years of experience in a comparable role. + Comprehensive expertise in Microsoft Office. + Exceptional organizational skills, with the ability to manage multiple priorities effectively. + Strong analytical skills with a focus on continuous process improvement. + High proficiency in both Dutch and English languages, as well verbal and written communication. How we support our colleagues In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative, inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com Please attach CV in English only. #technologyandsecurity #LI-MK1 #LI-HYBRID 2564524 Aon sp. z o.o. IT Process Specialist with Dutch As an IT Process Specialist, you will work in a small team and closely collaborate with the Technology department in The Netherlands. You will support various departments by performing standardized tasks, resolving and managing tickets, and handling administrative duties. Your role is to deliver a high quality of service and make sure all queries are resolved in a timely manner. Our Center of Excellence (CoE) is located in Cracow and this is a hybrid role with high flexibility. On average you are expected to be in the office two days a week. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like The role is located in a newly created team which gives great possibilities for personal development and own initiatives! Day to day responsibilities include: + Support IT Process Manager Work on standardized IT activities (mostly in the form of tickets in different systems) + Ownership in transition of new IT activities from local teams into the CoE + Analysing processes and pro-actively work on improvements to improve the ways of working + Take ownership in improvements and automation projects How this opportunity is different The team will work in close cooperation with colleagues based in The Netherlands. The primary objective is to transition responsibilities from local teams and provide them with daily support. In addition to that, the team aims to optimize processes to improve efficiency. Skills and experience that will lead to success + A minimum of 3 to 5 years of experience in a comparable role. + Comprehensive expertise in Microsoft Office. + Exceptional organizational skills, with the ability to manage multiple priorities effectively. + Strong analytical skills with a focus on continuous process improvement. + High proficiency in both Dutch and English languages, as well verbal and written communication. How we support our colleagues In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative, inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com Please attach CV in English only. #technologyandsecurity #LI-MK1 #LI-HYBRID