Job Title: IT Operations Support Specialist
Location: Jonesborough, TN
Compensation: $24/hour
Hours: M-F, 8-5 Position Overview

We are seeking an IT Operations Support Specialist to provide hands-on support for IT systems in a manufacturing environment. The selected individual will work under the guidance of an on-site lead and receive tasks via a service queue system. This is a practical, support-based role where IT experience and the willingness to learn are prioritized over formal education or certifications.

Key Responsibilities

Provide system operational support to ensure effectiveness, efficiency, accuracy, and availability of systems for end users

Perform routine maintenance, updates, and system upgrades

Troubleshoot and resolve IT-related issues on the shop floor and in office environments

Support system disaster recovery efforts

Set up and configure new employee technology (computers, tablets, system access)

Work with various devices including computers, handhelds, and tablets

Support and troubleshoot wireless networking and MDOS systems

Monitor and maintain system performance

Perform root cause analysis and implement solutions to avoid repeat issues

Coordinate with the on-site lead for task prioritization and response via service queue

Required Qualifications

Prior experience in IT support, preferably in a manufacturing or industrial environment

Basic understanding of networking, wireless connectivity, and device troubleshooting

Familiarity with shop floor IT systems and support practices (MDOS experience is a plus)

Ability to work with minimal supervision and follow direction from on-site lead

Strong problem-solving skills and a proactive attitude

Certifications are not required; IT experience is more heavily weighted

System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

System One, and its subsidiaries including Joulé, ALTA IT Services, TeamPeople, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.