**About us** **NTT DATA – a part of NTT Group - is a Top 10 global IT services provider, headquartered in Tokyo, with over 150,000 employees.** **We deliver consulting solutions** by combining specialized sectorial knowledge, our transformation management skills, and our large technology expertise (data, RPA, AI, low code, cloud, IoT, virtual reality), to keep our clients, as well as society, a step ahead in this digitally dynamic world. At NTT DATA everything we do is guided by our core values. We respect every **voice** , think **bold** , deliver the **outcome** and win **together** . Our leadership approach enables our people to feel **inspired** to contribute, empowered to take initiative, and genuinely **cared** for in their growth and wellbeing. We are looking for a **IT Operations manager** to join our team in **Strasbourg.** **Your role:** As an IT Operations Manager, you will take full ownership of daily service operations for a multi-platform IT landscape, and lead a diverse technical team across shifts and specializations. You'll be responsible for ensuring service excellence, continuous improvement, and compliance with SLAs and regulatory standards, particularly ITIL v4 and NIST Cyber Security Framework. You’ll coordinate activities across change, incident, problem and request processes, while introducing automation, observability, and predictive capabilities to enable Digital Operations maturity. This role is hands-on and strategic, balancing operational responsiveness, stakeholder engagement, and continuous service improvement. Some of your key responsibilities will be: + Lead 24x7 operational services across: Servers (Linux, Windows), Middleware (WebLogic, Tomcat), Databases (Oracle, PostgreSQL, DB2), Virtualization (VMware, Hyper-V), Storage & Backups, Cloud/Hybrid platforms. + Ensure alignment with ITIL v4 and NIST CSF frameworks across all operational processes. + Drive system lifecycle management: patching, upgrades, and vulnerability remediation. + Oversee Incident, Problem, Change and Request Management through tools like ServiceNow or equivalent. + Deliver performance and SLA/KPI reporting to client stakeholders and internal governance. + Lead root cause analysis (RCA) for major incidents and systemic issues. + Propose solutions related to observability and monitoring solutions (e.g., Dynatrace, AppDynamics, Splunk). + Manage workforce planning: shift coverage, on-call, task assignment, and performance monitoring. + Represent operations in project planning, readiness, and rollout phases (build-to-run). + Lead service improvement plans (SIPs) using Lean, Agile or DevOps principles. + Maintain strong relationships with vendor support partners (Oracle, IBM, VMware, hardware OEMs). + Ensure security posture is maintained in daily operations (patching, endpoint hardening, configuration compliance). **Why NTT DATA?** We value a **collaborative** and **supportive** environment, celebrating **curiosity** and **engagement** We are committed to supporting the physical, financial and emotional well-being our of employees **Career development.** Training path and access to learning opportunities, yearly performance reviews and a mentorship program We believe in **work-life balance** and **flexibility** . Wear casual clothing, decide your working hours and enjoy our hybrid working model **Talent Friends.** Refer a friend and receive a **bonus** when they join **We care about you** **Health & well-being.** Focus on your mental health with access to a platform with certified psychologists & mental health workshops. Take a break with one of our online fitness and well-being sessions **Diversity & inclusion.** We are committed to equal employment opportunities regardless of gender, gender expression and identity, sexual orientation, religion, culture, origin, disability, age, or other personal and social characteristics. **\#WeAreAllUnique** **\#YouMakeUsUnique** Please let us know if you require us to accommodate any accessibility needs during the recruitment process. **Benefits at NTT DATA France** Monthly reimbursement of transportation costs Sustainable mobility allowance Medical & life insurance partially covered Company phone Meal vouchers 25 days paid annual leave + RTT days **Your profile:** + Bachelor's or Master’s degree in Computer Science, Information Systems, or a related field. + You have the ITIL v4 Foundation certificate. + Lean Six Sigma Green/Black Belt, ISO 27001/20000, or PMP/Prince2 certifications are considered strong assets. + You are fluent English (B2 level minimum). French or another EU languages are an advantage. + **You must be eligible for EU Security Clearance (at least 5 years of EU nationality is required).** Sounds interesting? **Apply now or share with a friend** 🔹