**About Us** **Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $15 billion global provider of IT solutions and services.** **Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next.** **But the heartbeat of SHI is our employees – all 6,000 of them.** **If you join our team, you’ll enjoy:** + **Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.** + **Continuous professional growth and leadership opportunities.** + **Health, wellness, and financial benefits to offer peace of mind to you and your family.** + **World-class facilities and the technology you need to thrive – in our offices or yours.** **Job Summary** The IT Operations Lead - Compliance will assess the effectiveness of IT controls, ensuring they are designed and operated effectively to mitigate risks and maintain compliance. They will also establish audit timelines and schedules, procedures, documentation, and templates for internal IT audits of controls and processes to ensure adherence to all regulatory, policy, and department standards. This position will be a key member of our IT Compliance and Audit Team. As IT Operations Lead - Compliance, you will provide guidance to the Risk and Controls Team, collaborate with the entire Audit and Compliance Team, and partner with IT Leadership Teams across all departments to assess and validate the organization’s controls and compliance with applicable standards, requirements, and policies. This should include Business Continuity Planning and Disaster Recovery Testing. They will also provide advisory support and recommendations on how to remediate potential control gaps, reduce risks, improve processes within the entire Audit and Compliance team, and drive successful attainment of all key metrics. Job Summary The Sr. IT Operations Specialist will develop departmental communication strategies for business updates, program initiatives, employee recognition, and IT incidents, while drafting content and managing release schedules. This role involves coordinating strategic initiatives, supporting IT priorities, assisting with IT setup for presentations, and ensuring effective communication of program updates. The coordinator will drive continuous improvement by leveraging feedback and maintaining alignment between the IT department and the business. **Role Description** + Evaluate the design and implementation of IT controls, test their effectiveness, and provide recommendations for improvement. + Develop processes, procedures, documentation, and templates to execute control assessments and audits, track Manager Action Plans, and provide updates to IT Leadership. + Establish policies and procedures based on industry standards and compliance objectives. + Establish regular cadence and quarterly schedules for control audits. + Manage controls assessments, including kickoff, submission of deliverables, final report, and executive briefing. + Conduct audits of controls to ensure controls are effective and identify areas for improvement. + Lead assessment interviews, audits, testing, and coordinate evidence requests. + Review and Approve Manager Action Plans to ensure identified process changes are well-controlled and effectively address audit concerns. + Ensure timely audits and assessments, and maintain proper documentation for archiving and sharing with stakeholders. + Prepare metrics and reports for management on the status of all deliverables, key metrics, and audits. + Participate directly in projects and provide guidance, requirements, and documentation as needed to represent the audit and compliance team. + Provide insightful recommendations to improve process and policy controls across IT. + Provide content input on policies, standards, and procedures. + Liaisons with other functions: Foster and manage productive relationships with IT Teams, Risk and Resilience, Legal, and Internal Audit. + Assist IT teams and process owners with assessing compliance to control requirements, self-assessing control design and performance, and inspecting evidence of control design and operation. + Assist IT teams with the development of control policies and procedures. **Behaviors and Competencies** + Self-Motivation: Can identify personal or professional growth opportunities, propose self-improvement strategies, and take action without explicit instructions. + Relationship Building: Can identify opportunities for collaboration, propose strategies for effective communication, and build relationships without explicit instructions. + Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience. + Collaboration: Can actively participate in team discussions, respect differing opinions, and collaborate with others to achieve common goals. + Problem-Solving: Can identify problems, propose solutions, and take action to resolve them without explicit instructions. + Business Acumen: Can analyze financial and operational data to make informed decisions. + Conflict Resolution: Can mediate conflicts between individuals. + Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities. + Adaptability: Can adjust to changes in the work environment, manage multiple tasks, and effectively handle uncertainty. **Skill Level Requirements** + Ability to assess, design, and test IT controls to ensure compliance with regulatory and organizational standards – Advanced + Ability to develop, document, and implement audit processes, procedures, and templates to support control assessments and reporting – Advanced + Ability to collaborate with cross-functional teams, provide guidance, and build strong working relationships across IT, Audit, and Compliance functions – Intermediate + Ability to analyze audit findings, identify control gaps, and deliver actionable recommendations for process improvements – Advanced + Ability to manage multiple audits and projects simultaneously, ensuring timely completion and effective documentation – Intermediate **Other Requirements** + Completed Bachelor’s degree in engineering, MIS, or equivalent degree. + 7 years of experience in Business Controls, Audit, or Security. + 3 years of audit experience. + Ability to travel to SHI, Partner, and Customer Events **Preferred:** + Leadership experience + Security certification such as CISA, CISM, or CISSP. The estimated annual pay range for this position is $80,000 - $120,000 which includes a [compensation structure]. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending. Equal Employment Opportunity – M/F/Disability/Protected Veteran Status