About Us: Valent North America LLC is the shared services organization of Valent U.S.A. LLC and Valent BioSciences LLC, which are part of the Valent group of companies. As a wholly owned subsidiary of Sumitomo Chemical Co., Ltd., Valent North America unites the corporate Finance, Human Resources, Information Technology, Legal, and Environmental Health & Safety functions to maximize service delivery practices across the Valent group of companies. Valent U.S.A. engages in the development, registration, sales, and marketing of integrated technological solutions for crop production and pest management that deliver value for customers and stakeholders. Valent BioSciences is a worldwide leader in the research, development, manufacturing, and commercialization of biorational products for the agriculture, public health, and forest health markets. Sumitomo Chemical is one of Japan’s leading chemical companies, offering a diverse range of products globally that support a wide variety of industries and help enhance peoples’ daily lives. General Description: Provide on-site and remote technical support for all IT systems and applications, including laptops, desktops, servers (both onsite and cloud), printers, networks, peripherals, and vendor software. Maintain knowledge of all company IT infrastructure and systems. Help with infrastructure projects and initiatives. Meet all company KPIs and adhere to SLAs. A combination of duties as a systems administrator, a network administrator, a cloud administrator, and a service desk/help desk. Principal Responsibilities: + Provide Level 1, 2, and 3 IT support for all service desk tickets and enterprise hardware /software by utilizing our IT service desk ticketing tool (ServiceNow) to provide support and consistently achieve service commitments. + Provide extraordinary IT customer service experience to all users and uphold the highest degree of professionalism and follow-through by providing communication on a frequent basis with all end users as tickets and issues are resolved. + Support, implement, and maintain various IT systems including O365, Okta, Active Directory, Amazon AWS, MaaS360, Tanium, ServiceNow, etc. + Provide support for: + Physical office hardware including laptops, desktops + Physical enterprise hardware including servers, switches, routers, and storage devices + Cloud infrastructure + Company cell phones (currently iPhones) + 3rd party lab equipment software + Remote access solutions such as VPN and RDP. + Manage Windows OS patching process for all workstations to ensure IT security compliance. + Facilitate employee onboarding and offboarding, including computer provisioning/repurposing and account management. + Maintain IT systems knowledge base articles, document various IT systems and processes. + Participate in and support cyber security incidents and initiatives, and act always with a security mindset. + Document IT assets and keep asset database current. + Dispose of old and unneeded IT assets, following the company’s e-waste recycling process. + Deploy new workstations and servers into the environment (both on-site and cloud). + Monitor and report licensing to ensure compliance on a periodic basis. + Attend CAB meetings and submit change requests for all planned work + Travel to other North America locations as required + Carry out other such duties as may be assigned or requested Required Skills/Experience: + Basic IT troubleshooting for end users – Windows laptops, cell phones (iPhones), cloud (AWS), servers, network. + Excellent communication skills with a focus on customer service + Infrastructure knowledge – both on-prem and cloud + Networking knowledge + AWS and/or Azure Cloud experience + Active Directory (GPOs, DNS, DHCP, Domains/Trusts) experience + Microsoft O365 experience + VMWare and/or Hyper-V experience Preferred Experience: + ServiceNow, CyberArk, LastPass, Okta, Maas360, Tanium, smtp.com + Setting up/configuring firewalls, routers, switches, internet circuits + Architecture (infrastructure related) experience + Apple/Mac, Unix/Linux, Server hardware experience Education: + Bachelor’s in computer science or relevant IT certifications: MCITP, MCSE/MCSA, CCNA, CCNP, Net+, A+ + 5+ years of related experience Travel: 15% as required Physical Demands and Work Environment (OFFICE Position) The physical demands and work environment characteristics described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + Physical Demands include constant sitting, walking, standing, simple grasping and fine manipulation with hands; frequent bending at the neck and waist; and occasional squatting, climbing, kneeling, crawling, twisting at the neck and waist, power grasping, pushing and pulling with hands, reaching above shoulder level, lifting and carrying up to 25 lbs. + Work Environment includes exposure to or working in or around equipment and machinery including lab equipment, agriculture, and computer equipment + Frequency Definitions: Constant = Over 40% / Frequent = Up to 40% / Occasional = Up to 10% What We Offer We recognize that compensation and benefits play a crucial role in your career decisions. That’s why we’re dedicated to equitable pay practices and transparency in how we reward our employees. Hourly Rate: The estimated hourly rate for this position ranges from: $45.00 - $55.00/hr Individual pay is based upon location, skills, experience, and other relevant factors. Incentives: All full-time employees are eligible for an incentive program or profit-sharing program in addition to their base salary. Benefits: + High-quality healthcare coverage starting on day one, with options for medical (HSA/HRA), vision, and dental plans + 5% company contribution to your 401(k), plus a quarterly discretionary bonus + Immediate 100% vesting of all retirement contributions + Financial assistance programs to support your goals + Life and disability insurance for added security + Generous paid time off, including vacation, holidays, and volunteer days + Flexible work arrangements available Our Commitment to a Sustainable Future At Valent Group of Companies, we’re proud to power a sustainable future through our work. Sustainability and corporate social responsibility (CSR) have been at the core of our culture since the beginning. Today, they continue to drive everything we do. Join us in making a meaningful impact and contributing to a better world. + Valent U.S.A., Valent North America LLC, Valent BioSciences LLC and Mycorrhizal Applications LLC are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation and/or identity, national origin, citizenship, immigration status, disabilities, or protected veteran status. #LI-HYBRID