**Job Description** **Are You Ready to Make It Happen at Mondelēz International?** **J** **oin our Mission to Lead the Future of Snacking. Make It Uniquely Yours.** As a member of the Infrastructure Services team, you provide technical support and operational excellence related to IT services. **How you will contribute** + The Infrastructure Services IT Operations Lead is accountable for all aspects of Information Technology Service Management within the countries cluster of Poland and the Baltics. + You will identify the business needs for Information Technology Services and recommend IT programs and services. To accomplish this, you will engage the relevant Global/Regional Centres of Excellences for the delivery of services, while leading Transformation and building sustainable talents. + Influence and guide business process owners in leveraging Information Systems innovation and adoption of new technology to maximise business value. + You will work with technology teams at global, regional, and in-country levels to ensure that enterprise initiatives and supplier agreements are delivered to local markets cost effectively and with a high degree of customer satisfaction. + You will work with the Cyber Security (CISO) team and guide the business, to ensure a high level of IT infrastructure security is maintained, and vulnerabilities are addressed. + To excel in this role, you will effectively oversee the vendors performing these services for Mondelēz International and work closely with the wider IT team to ensure seamless alignment and provide overall leadership for IT field services in your area who support IT infrastructure setups, namely networks, hosting, end-user computing, printing, fixed and mobile voice services. You will also work with vendors to ensure resource needs are being met. + You will manage the country IT Infrastructure Services budget; Costs spending are tracked and monitored, meeting regional finance thresholds. + You will monitor and communicate client satisfaction within your area and will be accountable for ensuring delivery of service quality improvements. You will monitor appropriate geographic KPIs/SLAs for IS services and solutions to the business and review periodically the services with business and Delivery groups + Compliance and Integrity:- Know the ethical and legal compliance responsibilities of the position, apply integrity in all aspects of professional conduct- Compliance and Integrity: Maintain an environment where employees can speak up without fear of retaliation; ensure employees in area of responsibility understand the compliance responsibilities of their jobs and actively participate in the compliance program **What you will bring** A desire to drive your future and accelerate your career. You will bring experience and knowledge in: + Bachelor’s degree in Information Systems/Computer Science/Business or equivalent required. + Minimum 7 years’ experience in similar roles and good understanding of IT/IS/environment/services/technology required. Experience within Manufacturing environment is beneficial. + ITIL foundation certification required – current V4 preferred. + Fluency in English, Polish languages written and spoken required. + Self-starter who is able to operate independently/remotely with strong analytical capability. + Proven experience in multinational environments working with multicultural teams will be a strong plus. + Good knowledge and understanding of SAP and general Financial and Procurement processes. + Experience on Service-Now platform will be a plus. + Working knowledge of cyber security principles, practises and standards will be a plus + IT Infrastructure technology, vendor relationship management and customer engagement experience and business acumen. + Working effectively with internal and external teams, leading when necessary. + Supplier relationship and contract management. + Customer service and communicating effectively, verbally and in writing. + Travel requirements: Ability to travel within role’s countries scope, occasionally in Europe (M&A Projects, Regional Team Meetings) **Relocation Support Available?** No Relocation support available **Business Unit Summary** **We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!** **_Our people make all the difference in our succes_** Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. **Excited to grow your career?** We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! **IF YOU REQUIRE SUPPORT TO COMPLETE YOUR APPLICATION OR DURING THE INTERVIEW PROCESS, PLEASE CONTACT THE RECRUITER** **Job Type** Regular Technology Infrastructure Technology & Digital At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about. We have a rich portfolio of strong brands – both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast. Join us and Make It An Opportunity! Mondelez Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance.