Job Description and Requirements
About the Role
We are currently seeking an intermediate-level IT professional to join our growing team. This role is ideal for someone with a solid foundation in IT support and infrastructure who is ready to take on broader responsibilities and contribute to the efficiency and security of our systems.
Key Responsibilities
Provide end-user support for hardware, software, and network-related issues
Install, configure, and maintain operating systems, applications, and devices
Support the administration of internal servers, network devices, and backup systems
Assist in monitoring system performance and implementing security protocols
Manage user access, email accounts, and permissions across systems
Document IT processes, system updates, and incident resolutions
Coordinate with vendors for technical support, repairs, and licensing
Contribute to IT improvement projects and digital transformation initiatives
Requirements
Bachelor’s degree in Information Technology, Computer Science, or a related field
2–4 years of relevant experience in IT support or network/system administration
Working knowledge of Windows/Mac OS, Microsoft 365, firewalls, and VPNs
Solid understanding of networking fundamentals and cybersecurity best practices
Proficient in troubleshooting hardware/software issues
Strong communication, organizational, and documentation skills
Industry certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus
Why Join Us
Supportive team environment focused on professional development
Exposure to a wide range of IT systems and enterprise technologies
Opportunities for training and certification
Competitive compensation and performance-based growth