Join a team recognized for leadership, innovation, and diversity. As an IT Manager for Change and Problem Management, you will lead a global team to enhance operational efficiency and effectiveness in delivering IT services. You will oversee the end-to-end management of both change and problem management processes, ensuring compliance and alignment with business objectives. Key Responsibilities • Scope & Planning: Oversee global change management review for normal, standard, and emergency changes across all business units. Ensure changes are properly planned, assessed for risk, and aligned with business objectives • Change Approval Board (CAB): Conduct CAB meetings to review and approve/reject change proposals. Maintain the change calendar to ensure all changes are scheduled appropriately and communicated to relevant stakeholders • Change Operation: Support and monitor the implementation of changes, providing hypercare to ensure smooth transitions. Analyze incidents caused by changes to identify root causes and implement corrective actions. Document all processes and changes in the GRC portal to maintain compliance and facilitate audits • Problem Management: Lead root cause analysis (RCCA) for Incidents of all priorities across various domains, including but not limited to Industrial engineering, IT Applications, Business Processes, IT Infrastructure, Cloud. Conduct comprehensive root cause analysis sessions to identify and implement permanent solutions. • Process Improvement: Continuously implement, design, and refine change and problem management processes to enhance efficiency and effectiveness. Evaluate current procedures, identify areas for improvement, and integrate best practices • Automation and Analytics: Identify and develop automation opportunities in the ServiceNow platform. Utilize advanced analytics and AIOps to transition from a reactive to a proactive approach. Design interactive dashboards and visualizations to empower data-driven decision-making YOU MUST HAVE • Bachelor’s degree in computer science, Information Systems or equivalent • 7+ Years of working experience in IT. • 5+ years of experience in IT Service Management processes • Proven track record of process improvement and automation • Excellent people management skills • Excellent communication skills; oral and written. • Exhibits a high level of proficiency in autonomously solving complex issues or challenges, showcasing the ability to effectively navigate without the need for constant guidance or supervision. • Proficient in analyzing data with strong analytical skills. - Extensive knowledge and 3-5 years' experience working with the ServiceNow Platform. • Proficient in MS Office suite (PowerPoint, Excel, Word, Power BI, Power Automate) WE VALUE • RCA Specialist certification • MS Degree and/or relevant certifications • Operational experience managing ITIL processes • Ability to identify, recommend and implement process improvements. • Strong business analytical and problem-solving skills. • IT Operations hands on experience. • Understanding of contemporary trends like DevOps, AI, and Predictive Analytics. • Proven track record of developing process, and solutions • Change agent demonstrating continual improvement and efficiency • Enabling a “Win Together” mindset. Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable. Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.