POSITION: IT Manager at Duke Energy Convention Center

DEPARTMENT: Operations 

REPORTS TO: Director of Operations 

FLSA STATUS: Salaried Exempt 

LEGENDS & ASM GLOBAL  

Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering an end-to-end solution across all areas of venue operations and revenue generation for many of the world’s most iconic brands and venues.  

Legends brings a 360-degree, data-driven approach across planning, sales, partnerships, hospitality, and merchandise, working with top-tier clients to deliver exceptional experiences.  

ASM Global, the world leader in venue management and live event production, oversees 400+ arenas, stadiums, convention/exhibition centers, and performing arts venues globally.  

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen! 

THE ROLE 

We are seeking a highly skilled and proactive IT Manager to oversee and manage the integration, performance, and maintenance of critical infrastructure systems including CCTV surveillance, HVAC controls, smart lighting systems, digital signage platforms, and telecom systems. This role bridges IT and Facilities, ensuring all systems are secure, efficient, and aligned with organizational goals. 

Essential Duties and Responsibilities 

Limited supervisory responsibilities for employees and interns in the IT department. 

Collaborates with the Director of Operations on IT budgets. 

CCTV Systems Management 

Oversee installation, configuration, and maintenance of CCTV systems. 

Ensure video surveillance systems are secure, operational, and compliant with data privacy regulations. 

Manage storage, retrieval, and archiving of video footage. 

HVAC Systems Oversight 

Collaborate with facilities and vendors to manage HVAC control systems (e.g., BMS/BAS). 

Monitor system performance and troubleshoot connectivity or automation issues. 

Ensure HVAC systems are integrated with IT infrastructure for remote monitoring and control. 

Lighting Systems Management 

Manage smart lighting systems including scheduling, automation, and energy efficiency. 

Ensure lighting systems are networked securely and function reliably. 

Coordinate with electrical and facilities teams for upgrades and maintenance. 

Digital Signage Platform Management 

Administer and maintain digital signage systems across the organization. 

Manage content scheduling, deployment, and system updates. 

Ensure signage platforms are secure, scalable, and integrated with network infrastructure. 

Collaborate with marketing and communications teams to support messaging and branding initiatives. 

Telecom Systems Management 

Oversee the organization’s telecom infrastructure including VoIP, PBX, mobile, and unified communications platforms. 

Ensure reliable connectivity, call quality, and system uptime. 

Manage vendor relationships, service contracts, and telecom billing. 

Support telecom-related troubleshooting, upgrades, and integration with other IT systems. 

Support Internal Users 

Provide technical support to internal users across departments. 

Troubleshoot hardware, software, and connectivity issues. 

Ensure timely resolution of IT support tickets and maintain user satisfaction. 

Conduct training sessions and create documentation to assist users with IT systems. 

IT Infrastructure & Security 

Ensure all systems are integrated into the organization’s IT network securely. 

Implement cybersecurity best practices for all connected infrastructure. 

Maintain documentation, network diagrams, and system configurations. 

Vendor & Project Management 

Coordinate with third-party vendors for system upgrades, maintenance, and support. 

Lead infrastructure projects from planning through execution and post-implementation review. 

Monitoring & Reporting 

Develop and maintain dashboards for system health and performance. 

Provide regular reports to leadership on system uptime, incidents, and improvements. 

QUALIFICATIONS  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Education and/or Experience           

Bachelor’s degree in Information Technology, Engineering, or related field. 

5+ years of experience in IT infrastructure or systems management. 

Hands-on experience with CCTV, HVAC control systems, smart lighting, digital signage, telecom technologies, and user support. 

Strong understanding of networking, cybersecurity, and system integration. 

Excellent troubleshooting, communication, and project management skills. 

Ability to work long and irregular hours that may vary due to functions and may include days, evenings, weekends and holidays. 

Skills and Abilities 

Excellent communication, organizational and interpersonal skills required. 

Ability to prioritize multiple projects. 

Professional presentation, appearance and work ethic. 

Working knowledge of Momentus a plus 

Ability to work under limited supervision and to interact with all levels of staff including management. 

Preferred Certifications 

CompTIA Network+ / Security+ 

Cisco CCNA or equivalent 

Building Automation Systems (BAS) certification 

Telecom certifications (e.g., Avaya, Cisco Collaboration, VoIP) 

Project Management (PMP or similar) 

COMPENSATION 

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan. 

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an  employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

NOTE: 

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this  document in no way states or implies that these are the only duties to be performed by the employee occupying this position.  

Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.